Education and/or Experience
Required
- Combined total of 7 years’ work experience and education. Work experience should be in a mental health-related field, nursing, a first responder role, pastoral and/or spiritual care, or healthcare.
Preferred
- Postsecondary Education.
- Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.
Knowledge, Skills, and Abilities (KSA)
- Written and verbal fluency in English.
- Ability to exercise initiative, critical thinking, and problem-solving.
- Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations.
- Strong organizational skills and ability to manage multiple and competing priorities.
- Demonstrate attention to detail.
- Ability to work with families in crisis and to advocate for donation authorization while being respectful of individual family circumstances.
- Self-directed, exercising appropriate judgment and seeking guidance for extenuating circumstances.
- Strong written and verbal communication skills.
- Ability to interact effectively with a diverse public and healthcare population.
- Ability to manage difficult, sometimes emotional, individuals and situations.
- Ability to work in a fast-paced environment.
- Ability to learn and understand medical terminology.
Organizational Culture Expectations
- Demonstrate the competencies of Professional, Determined and Compassionate.
- Maintain a motivated and positive attitude.
- Support an inclusive work environment.
- Ability to successfully collaborate and work as a member of an interdisciplinary team.
- Actively seek improvements.
- Always maintain a safe working environment and use of Universal Precautions.
- Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.
