GENERAL SUMMARY:
Under general supervision, greets and assists customers by providing information and ensuring that they reach the proper destinations. Monitors and directs driveway traffic and provides general customer relations assistance at lobby entrances.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
· Greets and assists HFHS customers in an accommodating and friendly manner by opening doors (vehicle and building) and providing information and direction to the proper destinations.
· Actively seeks out customers in need of assistance and provides general customer relations assistance resolving customer issues and problems at lobby entrances as necessary.
· Locates and provides wheelchairs for patients as necessary and ensures that patients reach their destination if escort is not available.
· Reports to supervisor on a daily basis to discuss operational problems, incidents, and/or unusual situations.
· Informs appropriate departments of any visitors and/or media personnel requesting to see them.
· Works collaboratively with customers and supervision while promoting a team oriented, customer focused environment.
· Must be able to push up to two hundred pounds and lift 50lbs.
· Ability to use telephone effectively and in a courteous manner.
· Responsible for all equipment and supplies necessary to perform job.
· Performs patient escort duties, lobby host and information clerk duties as necessary.
· Screens and directs visitors to appropriate areas when necessary. 12.Performs other related duties as assigned or required.
EDUCATION/EXPERIENCE REQUIRED:
· High school graduate or G.E.D. equivalent required.
· Six months related customer service is required.
· Must be able to read and write and understand oral and written instructions.
· Must be proficient with using a computer including Microsoft Word and email
· Must always be clean, neat and professional in appearance.
· Must have good interpersonal skills, customer service attributes and the ability to communicate effectively with internal and external customers.
· Must demonstrate and always use customer friendly demeanor and etiquette
Additional Information
Organization: Henry Ford Hospital - Detroit Main Campus
Department: Lobby Services
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
