Position: Service Manager
Location: Livonia, MI
Job Id: 4261
# of Openings: 1
OTC Industrial Technologies is looking for a Service Manager to join our team inLivonia, Michigan.
As a Service Manager, you will hire, coach and train committed, focused, and capable associates to serve customers' needs consistent with our strategic plan. Establish an appropriate sense of urgency and a "winning attitude".
What You'll Do:
Support a strong, team-based culture that aligns with investment in our people, taking care of our customers and achievement of core expectations.
Must be able to resolve both personnel and customers issues promptly and effectively.
Successfully executes all action plans and strategies to achieve the desired outcome.
Possesses a strong business acumen to make sound decisions pertaining to the needs of the business including all aspects of P&L and safety.
Calling on existing customers to follow up on recent service or installation.
Review and approve service agreements to be presented to our customers.
Collaborate with your team on expanded jobs, including those involving the sales team.
Resolve customer service issues involving the service department.
Planning for the hiring, training and advancement of all service personnel within the region.
Work with the inside support team to ensure efficient scheduling of the technicians.
Ensures that all service-related business is processed daily in accordance with set expectations.
Work with the inside service support team to ensure customer orders are entered and processed correctly and efficiently.
What You'll Need:
Bachelor's degree preferred, but not required, minimum 4 years of Service Management experience.
A commitment to the concept of "doing it right the first time"
Technically knowledgeable, conscientious, detail-oriented with excellent communication skills.
Valid Driver's License and must be able to complete background check.
Perks of Working with OTC Industrial Technologies:
Health and Wellness
Medical, dental, and vision care coverage
Short-and long-term disability coverage, and life insurance
Wellness Discount
Safety shoes & glasses reimbursement stipend
Financial Benefits
401(k) savings plan with an employer match of 50% on the dollar up to 6%
Robust referral bonuses
Relocation assistance
Work-Life Balance
PTO
Tuition assistance
Who we are:
At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors. Join us if you're motivated to be part of an exciting transformational journey. To learn more about OTC, CLICK HERE.
Apply for this Position
OTC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. OTC is a VEVRAA Federal Contractor—priority referral Protected Veterans requested.
