JOB TITLE: SERVICE TECHNICIAN
STATUS: Full Time Position – Hourly/Non-Exempt 40+ hours a week.
SUPERVISOR: Service Manager
Summary:
A service technician is the face of Duperon Corporation in the field. Although this job requires mechanical and electrical skills, you must provide this in service of a customer. The ability to handle potential conflicts (a variety of pressures including timelines, upset customers, politically sensitive situations) in the field professionally that reflects the company’s motto: “you’ll like working with us”, is of the utmost importance.
A service tech is expected to travel at least 80% of the time. You are on team to cause what is needed to assure a flawless performance at the customer site. This is a person that loves a challenge, isn’t afraid to get their hands dirty and has pride in a job well done. When not traveling, the technician shall be a key resource to service customers via phone, support service orders, work in manufacturing and as well as work with engineering to correct any design issues.
Essential Functions of the Job:
Technical Skills:
You will build our products to gain an in depth understanding of them, in order to problem solve at sites or over the phone. Problem solving may involve the support of R&D, manufacturing, engineering, project management and purchasing. In addition to mechanical skills, you will need experience using a multi-meter; including checking voltages, amps, and ohms.
Customer Service:
At startup you must provide training to operators that includes; how the equipment is expected to function, how the controls interact with the equipment as well as short- and long-term maintenance of the products. To problems solve, you must be able to fully hear the customer’s issues whether on site or over the phone before assuming what they need. Working with our customers in partnership to find the most cost effective and timely solution.
