- Knowledge of Medical practice protocols related to the check out process
- Knowledge of manual/computerized check out process and system
- Knowledge of customer service principles and techniques
- Complies with the organization mission, values, policies and procedure while performing duties
- Displays courteous confidential and tactful behavior when communicating with patients, families or other health team members
- Communicating effectively with physicians/clinicians about patient appointments
- Accurate in data entry
- Customer service skills
- Ability of multitask effectively, dealing with customers, office patients, staff and others pleasantly
- Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency
- Ability to analyze situations and respond appropriately
- High school diploma or equivalent.
- DAA