About SPG
Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies).
Description
The Commercial Customer Service Representative/Account Manager oversees the servicing of policies for Global Marine Insurance commercial clients. This position is extremely important to the producer and you will be asked to do a wide variety of tasks to assist.
Responsibilities
Managing Inbound Calls
Receive inbound calls including transferred calls from current clients/brokers
Place outbound follow-up calls for various reasons or documents
Answer questions about the product details, the company, and issues with account for the clients/brokers.
Assist clients/brokers with any technical issues experienced with website and escalate any issues to management appropriately.
Perform account maintenance activities
Meet Quality Assurance Requirements and other key performance metrics.
Handle accounts/questions/calls when the producer is out
Communication and documentation is extremely important
Endorsements/Renewals
Process all endorsements, diary information, follow up if necessary, answer questions/concerns.
Process renewals
Assist the producer on any items requested
Payments
Upon notification from Accounting that an account is past due, contact the insured via email for payment.
Shop Markets
Upon renewal, shop markets if necessary for price & coverage. Communicate with the producer prior to shopping.
Other Administrative Tasks
Perform other job duties as they may be assigned including but not limited to the above tasks.
Requirements
The formal education and experience for a Customer Service Representative/ Account Manager can vary. However, the following are commonly required for this position:
Demonstrated strong decision-making ability
Excellent communication skills, both verbal and written
Strong work ethic and self-starter, able to effectively manage multiple tasks and adapt to change within a fast-paced business environment
Flexibility with daily tasks
Fast and accurate typing skills
Strong follow-up skills
Goal oriented
Ability to learn and navigate new software quickly
Strong ability to organize and prioritize
Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections
Must possess a professional and friendly attitude and be able to quickly develop a rapport with clients/brokers and team members over the phone
3+ years commercial experience
2-3+ years of account management experience
AMS knowledge preferred but not a necessity
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Up to 50%
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy (https://hubinternational.jobs/eeo/)
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