The Patient Access Coordinator I functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service -specific model of care to create a high quality, efficient, safe, and exceptional patient experience. The Patient Access Coordinator will develop relationships and processes to support intake and ongoing coordination of care for patients. Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff. Actively contributes to an organizational culture committed to the highest degree of service excellence to all customer groups.
EDUCATION/EXPERIENCE REQUIRED:
High School diploma or G.E.D. equivalent required.
Associates Degree or two years of college experience preferred.
Minimum of 3-5 years progressively more responsible related work experience necessary in order to gain in-depth understanding of organizational policies, procedures, and operations in order to assume a variety of high-level administrative details.
Proven performance in working collaboratively in a multidisciplinary team.
Knowledgeable of medical electronic information registration and appointment scheduling systems.
Epic registration experience preferred.
Must possess a positive attitude.
Able to apply problem solving and critical thinking skills.
Must possess strong organizational skills.
Additional Information
Organization: Henry Ford Jackson Hospital
Department: Prevention And Community Healt
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
