Job Title: Director of System Operations
Job Code: 1502
Department: MFB Network Operations
FLSA Class: Salaried / Exempt
Reporting Relationship: Vice President of System Operations
Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Diversity, Equity, and Inclusion. OurCommitment to providing an inclusive environment for patients, families, staff, and community, through embracing Diversity, Equity, and Inclusion T.O.G.E.T.H.E.R.
Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Summary
The Director of System Operations is responsible to support for all aspects of inpatient rehabilitation care across the MFB System, with an emphasis on achieving optimal quality of care, clinical outcomes, and patient satisfaction through a continuous quality improvement approach. An additional focus is on the development of a comprehensive education program that consistently drives best practices. This leader will lead and support operations in alignment with the system leader at each location.
The Director of System Operations is expected to achieve and maintain an effective and harmonious relationship with team members and physicians throughout the MFB System. The director participates in leadership activities within Mary Free Bed Hospital and partner hospitals, as appropriate.
Essential Job Responsibilities
System Leadership - The Director of System Operations will lead the development of improvement initiatives that drive quality, patient safety, and rehabilitation outcomes. Working in conjunction with the program leaders across the MFB System, the director will facilitate sharing of best practices and standards of care. Additionally, the identification and implementation of evidenced based care across the MFB system will be a priority.
Quality Improvement and Clinical Outcomes - Provide leadership and support for each program, related to performance improvement activities for the inpatient rehabilitation program. Each MFB System program is expected to achieve quality results and clinical outcomes that meet or exceed comparative benchmarks. The MFB Director of System Operation shares best practices with peers within the MFB System and the industry, and incorporates lessons learned from the same.
Program Leadership - The Director of System Operations will have the knowledge and ability to provide support for inpatient rehabilitation units across the MFB System, including vacation, leave, or vacancy coverage. The Director of System Operations will provide leadership of multiple system sites, with direct reports at Inpatient Rehabilitation sites at Trinity Muskegon, Ascension Borgess, and Beacon Memorial. Additional direct reporting sites will be added as the MFB system grows.
New MFB System program implementation - As MFB System expands to new locations, the Director of System Operations will work in conjunction with the Vice President of System Operations to facilitate a smooth transition for each new team. This includes taking the lead on orientation for new MFB leaders, promoting the MFB expectations and culture, and assessment of current practices, processes and outcomes to identify priorities to drive improvement.
Education - Provide, develop, or facilitate development of comprehensive educational materials for employees. Educational resources for employees and patients vary across the MFB System. The Director of System Operations will work in collaboration with unit leaders to maintain an ongoing assessment of resources and create educational programs to equip team members with knowledge and skills to care for all patients served. This includes new employee orientation, diagnosis -specific resources, annual clinical competencies, and other materials as needed.
Staff Development and Mentoring - The Director of System Operations support the program leaders related to ongoing staff development... For full info follow application link.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
