Description of Role/Responsibilities: Beacon Hill Technologies is seeking a successful IT Manager with experience in ServiceNow development and administration. This person will oversee a team of technical team members that are responsible for testing software and service interdependencies to maximize efficiency and scalability, specifically in ServiceNow. We are looking for an IT Manager to oversee a team focused on ServiceNow service delivery, QA, and DevOps. Our ideal candidate will come from a technical background or has a background in implementing ITSM products like ServiceNow but is very comfortable leading and mentoring others. While we are looking for high technical aptitude, this role will be focused on the day to day leadership and management of technical team members-driving individual and team success while pushing forward in the development and expansion of new product offerings. Required Skills: * Strong background in ITSM, ServiceNow, JavaScript, with ability to effectively manage projects and team members to ensure successful delivery of services * 3+ years of experience in ServiceNow development * Experience working with Agile/Scrum methodologies and project management tools such as JIRA/ Confluence * Excellent communication and interpersonal skills, with the ability to lead and motivate a team * Experience providing technical guidance and mentorship to team members * Possess a strong understanding of ServiceNow development best practices * Bachelor's degree or equivalent in MIS, Computer Science or related field Desired Skills: * Experience leading development team in designing and implementing solutions on the ServiceNow platform * Experience managing risk, defining scopes, managing timelines and communicating progress and issues Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com . We look forward to working with you. Beacon Hill. Employing the Future™
