Salesforce and CRM Administrator
Job Locations
US-WI-Milwaukee | US-IL-Aurora | US-MI-Grand Rapids | US-IN-Indianapolis
ID
2024-10682
Category
Sales and Marketing
Position Type
Full Time
Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
Under the direction of the Senior Manager of Digital Marketing, this individual will lay a strong foundation for engagement and growth across our service lines by ensuring a world class customer and internal stakeholder experience with our CRMs. This individual will bring their expertise in Salesforce to Versiti and help us enhance lives through blood health discovery, diagnoses and treatment.
Responsibilities
Lead Salesforce and HemaConnect administrator focusing on: user rights and license management, information architecture, stakeholder training, vendor relations, and problem solving and troubleshooting
Lead, coach and mentor the CRM systems team
Act as subject matter expert on all things related to Salesforce and HemaConnect
Proactively work to identify end user needs and requirements
Guide customization and integration projects
Collaborate on communications strategy and calendaring
Pull reports and share data with Marketing Analysts
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
Bachelor's Degree in relevant marketing or information technology field or equivalent professional experience required
Experience
4-6 years 4-6 years' experience overseeing Salesforce operationally including user support and reporting at an organization or consultancy required
Knowledge, Skills and Abilities
Expert level knowledge of Salesforce required
Strong communicator, prior work with vendors and leaders required
Able to manage multiple projects at once required
Strong knowledge of fundamental CRM navigation, architecture, and user management (agnostic of system) required
Ability to manage users with security, access, and human-centered experiences in mind required
Strong data management skills required
Demonstrated success with process improvement and automation preferred
Demonstrated self-awareness and empathy with others that builds trust and strong relationships with colleagues and customers preferred
Licenses and Certifications
Salesforce Administration Certification within 180 Days preferred
#LI-HT1
#LI-Hybrid
Connect With Us!
Not ready to apply? Connect with us for general consideration.
We embrace and encourage diversity in our workforce.
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
We participate in eVerify.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
We are a tobacco/smoke-free workplace.
