Job Details

Job Details

Bilingual (English and Spanish Speaking) Entry Level Customer Service Representative - Nights/Weekends

Job Code Number

257911310

Job Description

Bilingual (English and Spanish Speaking) Entry Level Customer Service Representative - Nights/Weekends

Sign-On Bonus! Receive $350 after training!

THE IMPORTANT INFORMATION

Wage: $18.00 per hour plus a Health & Welfare Benefit, $19.41 after English/Spanish certification and an opportunity to move up to $21.12 after security clearance and Applicant Line certification is obtained. Plus, a $1 increase for every hour worked after 6:00pm Monday - Friday

Hours: Both full (30+) and part time shifts available Sunday - Saturday 8:00AM (EST) – 10:00PM (EST)

Location: 2511 N. Martin Luther King, Blvd. Lansing MI 48906; This is a on-site position in Lansing Michigan.

WHAT YOU’LL DO

We are seeking individuals who are looking not just for a job but for a purpose. As a Customer Service Representative, you will be supporting callers while using the computer to answer, general questions about policies, practices, procedures, and other information. To be successful you should have the following: Excellent communication skills, customer service soft skills, detailed orientated and friendly! This position services a government contract that Peckham has held for 10 years! This contract requires you to pass and maintain appropriate security clearance. After you pass the security clearance, you not only receive a pay increase, but you will also be approved by the government that you are trustworthy to manage sensitive data.

SECURITY

Many of the positions through the Business Services Division require a security clearance. Thus, the candidate/employee must pass and maintain appropriate security and background checks as required for each area and/or contract. The extent of the security and background check may vary by position. Employment may also be contingent upon successful security and background checks and may be run on an ad hoc basis. Required security and clearance checks will be completed at no financial cost to the candidate.

YOUR RESPONSIBILITIES AND REQUIREMENTS

Promote Peckham’s vision, values, and services to all customers and maintain organization wide quality standards.
Follow?established?policies?and procedures?to respond and route calls, timely, and while also providing superior customer service.???
Gather and log information after determining customers’ needs; access?knowledge base?per customer request for information,?apply problem solving skills, and resolve the inquiries/requests effectively?and accurately.
Verify and record demographic data and escalate customer issues as appropriate while serving a courteous and professional manner.
Accept other jobs/duties as assigned.?

Additional Requirements

WHAT YOU'LL NEED

High School Diploma or GED
At least 18 years of age
U.S. Citizen?
Call center experience preferred
Proficient in?both?the?English?and Spanish?languages?(written?and verbal)??
Basic computer skills (typing, reading comprehension)
Be able to work nights and weekends

To apply, please select link below:

Bilingual (English and Spanish Speaking) Entry Level Customer Service Representative - Nights/Weekends

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.

WORK ENVIRONMENT

Individuals will be in a cubicle for?most of?their scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The tasks of the call center are repetitive in nature. The noise level is generally moderate. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.??

OTHER INFORMATION

This is an entry level position pending your receipt of a government clearance from a background check. If placed in this entry role, you will be given the training and opportunity to take calls. Once the official clearance is received, you will next complete the training journey of a full Customer Service Representative. Upon both entry certification and Customer Service Representative certification, you will be placed with a team to support business trends and needs. Team members would need to complete all phases of training and maintain good standing in all areas of customer service. This job description in no way states or implies all duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law

SPECIAL NOTES

These jobs are part of the AbilityOne program, to learn more about the AbilityOne program go to www.abilityone.gov

Organization Profile

Employer Name:

Peckham, Inc.

Address:

3510 Capital City Blvd

Address Line 2:

City:

Lansing

State/Province/Region:

Zip/Postal Code:

48906

Description:

Peckham, a nonprofit organization, was founded in 1976 to provide job training and competitive employment opportunities for persons with disabilities. The name honors former State of Michigan Rehabilitation Services Director, Ralf A. Peckham. Today, we have grown to be one of the largest vocational community rehabilitation programs in the state of Michigan. Our clients are a diverse group from many partnering agencies. We offer more than 30 different rehabilitation and human services programs from art to career planning, pre-employment screening to facility-based training, youth programs to organizational employment and residential services.

Job Summary

Organization

Peckham Industries

Location

Lansing, Michigan 48906

Job Code Number

257911310

Positions Available

Expiration Date

1/20/2025

O*NET Code

43-4051.00

O*NET Occupation

Customer Service Representatives

Education Level

High School Diploma/Equivalency

Job Characteristics

Full-time
Veteran focus

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Bilingual (English and Spanish Speaking) Entry Level Customer Service Representative - Nights/Weekends

Organization Profile

Job Summary

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