Mission Point Resort in Mackinac Island, MI, seeks 4 Guest Services Agents for temporary, full-time employment (04/01/2025 to 11/16/2025). Duties: Complete a variety guest services tasks including check in and check out, completing the daily check list, greeting guests as they arrive, maintaining the guest’s expectations, and providing quality customer service with each and every guest interaction. Work closely with the guest services supervisor. Respond to guest questions regarding Mission Point Resort’s property and Mackinac Island. Effectively resolve guest complaints while staying positive and professional. Communicate with other departments within the hotel to relay relevant information. Complete the daily checklist per shift. Communicate professionally and effectively via radio and phone. Perform additional guest services duties as assigned.
May perform other job duties pursuant to 43-4081.00, Hotel, Motel, and Resort Desk Clerks.
35 hours/week. 7+ hour shifts with 30-minute unpaid break each shift; shifts vary based on venue and may be any time between 7:00 am and 11:00 pm. 5 days per week, Sun-Sat. May work evenings, weekends, holidays, as needed. Schedule (including workdays) may vary. May work more than the guaranteed hours. May work overtime. OT varies.
No formal education, training or experience required. On-the-job training will be provided.
Must be available to work dates of employment and hours/shifts stated in job listing. Must be able to walk, stand, and move for extended periods of time. Must be able to lift, push, and pull carts and equipment weighing up to 50 pounds. Must be able to bend, kneel and reach. Must be able to speak and understand English.
$15.75/hr; O/T $23.63/hr. Workers will be paid no less than the wage listed. Employer may pay higher wage rates to workers based on seniority with employer and level of skill. Workers with 3+ years of experience will be paid no less than $16.80 per hour. Overtime hours may vary.
Bonus available for full completion of agreed upon employment period.
Employer assurances pursuant to 20 CFR 655.20:
- Single work week used in computing wages due.
- Wages paid bi-weekly.
- Work tools, supplies & equipment provided without cost to employee.
- Workers have the option of employer-provided housing for $320 per month (plus an additional $120 per month for cafeteria / meals), and if elected, employer will deduct costs from worker's paycheck. Workers also have the option of securing their own lodging.
- Employer will make all deductions from the worker’s paycheck required by law and any non-legally required payroll deductions permitted under the law and requested by Employee.
- Employer will arrange & pay directly for transportation & subsistence from place of recruitment to place of work. Employer will issue reimbursement within the first workweek when required to meet FLSA minimum wage obligations. Upon completion of the work contract or where the worker is dismissed earlier, if the worker has no immediately subsequent H-2B employment, the employer will provide or pay for worker’s reasonable costs of return transportation & subsistence back home or to the place the worker originally departed to work. The amount of transportation payment or reimbursement will be equal to the most economical & reasonable common carrier for the distances involved. Daily subsistence will be provided at a rate of at least $15.88 per day during travel to a maximum of $59.00 per day with receipts.
- Employer will reimburse worker in the first work week for all visa, visa processing, border crossing & related fees, incl. those mandated by the government (excluding passport fees).
- The employer guarantees to offer work for hours equal to at least three-fourths of the workdays in each 12-week period of the total employment period.
This position is being posted in connection with a future application for H-2B workers.
Application Process: Contact the nearest office of Michigan Works (found at: https://www.michiganworks.org/michigan-works-network) or at 10 North State Street, St. Ignace, MI 49781, (906) 643-8158 for referral. Reference Job ID: 254906799 “H-2B Mission Point Resort Guest Services Agent.” Or contact Mission Point Resort at (906) 847-3036, [email protected] or https://www.missionpoint.com/careers.
