Description
The Assistant Service manager will be the right hand to the Service Manager in the daily operations of the Service Department and in meeting strategic goals set for the branch.
Shift: Monday - Friday 8:00 a.m. - 5:00 p.m.
Essential Duties and Responsibilities
Sales and Customer Service
Promote and sells service repairs/work.
Devote delivering customer satisfaction to customers.
Personnel Management
Work with Service Manager and Human Resources to select, hire, train and develop employees.
Provide training and guidance for various Service Department functions, as necessary.
Supervise and mentor all employees and ensure all duties are completed.
Process Management
Coordinator of day-to-day paperwork flow.
Make sure work orders are signed and reviewed with customers and jobs are billed properly.
Coordinating reports to the Service Manager.
Supervise Warranty operation.
Accountable for seeing that service warranty documentation is complete for claim processing.
Competencies:
Priority Setting
Customer Service
Technical Skills
Leadership Presence
Minimum Qualifications:
High school diploma or GED
Minimum of 1 year as a Service Advisor, Heavy-Duty Truck experience and 1 year of lead, supervisor or management experience or responsibilities.
Strong technical knowledge and intermediate computer skills required.
Excellent listening and communication skills
Leadership ability, self-starter, takes charge and follows through
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Qualifications
Behaviors
Dedicated - Devoted to a task or purpose with loyalty or integrity
Team Player - Works well as a member of a group
Motivations
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter - Inspired to perform without outside help
Education
High School or GED of General (required)
Experience
2 years: Supervisor (preferred)
1 years: Service Advisor / Service Writer (preferred)
Licenses & Certifications
CDL (preferred)
DL (required)
Skills
Communication Skills (required)
Computer Skills (required)
Phone Skills (required)
Sales Skills (required)
Time Management (required)
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and
Individual with Disabilities
