ADMINISTRATIVE SECRETARY/PT
Position Number: S-3472
Position Summary:
This position will serve as the primary point of contact for inbound calls and visitors to the University’s Counseling Center. Additionally, this position is responsible for providing direct administrative support to the Counseling Center staff to include but not limited to scheduling client appointments, managing counselor calendars, and the creation and maintenance of required reports, files, correspondence. This position is also responsible for creating and maintaining a calm, friendly, inviting environment for all who seek assistance from the Counseling Center.
Required Qualifications:
High school diploma or GED .
Three years of qualifying experience or a combination of education and experience that equates to three years.
Experience with Microsoft Word.
Customer service experience.
Organizational skills with strong attention to detail.
Demonstrated positive interpersonal skills.
Effective verbal and written communication skills.
Ability to project a positive attitude.
Ability to manage multiple projects and meet deadlines with accurate results.
Ability to compose, proofread and edit correspondence.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Preferred Qualifications:
Experience in a counseling or health center environment
Experience with an electronic medical record.
Experience working in a highly confidential work environment.
Duties & Responsibilities:
Responsible for signing in/out visitors to the Counseling Center who are there to conduct business, perform repairs, etc.
Opens and closes office, making sure all client records are secures
Works cooperatively with the Executive Secretary to assure smooth daily operations of the Counseling Center.
Monitors incoming phone calls and screens calls for emergency/urgent situations.
Seeks consultation for phone calls/walk-ins as needed.
Works independently to manage the increasingly complex client flow of scheduling appointments for 10-12 counselors including interns, from the first point of contact to the end of services (e.g., initial screening and triage of client concerns, scheduling appointments, inviting a student in crisis or who is visibly upset to meet with a counselor).
Responsible for client appointment reminders.
Communicates tele-mental health procedures to clients who schedule same day appointments.
Downloads and manages client information in electronic medical record
Monitors incoming faxes.
Provides referral information to students and others as needed.
Works cooperatively with the executive secretary in ordering supplies, taking meeting minutes, and entering exception time for payroll.
Assists the executive director and other counselors as needed.
Monitors Counseling Center email; responds to student requests for appointment scheduling, outreach events, and other inquiries as appropriate.
Contacts students who have requested services and assures that every request is complete.
Uses SAP and Microsoft Office to create graphics.
Coordinates and oversees concerns related to technology/multi-media for faculty and staff concerning HIPAA compliant computers.
Reconciles CMU credit card monthly.
Responsible for updating training manuals and Counseling Center procedures in conjunction with the executive director.
Supervision Exercised:
None.
Employee Group: Office Professional
Staff Pay Level: 5
Pay Range: $14.50 - 21.33 per hour; estimated starting range $14.50 - 17.00
Department: Counseling Center
Position Status: Regular
Employment Status: Part-Time
FTE: 0.77
Position Type: 9 month (Academic Year)
Weekly Work Schedule: M-F, 8am-5pm to align mostly with the academic year
Location: 1200 S Franklin St, Mt Pleasant, Michigan, 48859
Open Until Filled: Yes
About CMU:
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards:
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Message to Applicants:
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.
Cover letters may be addressed to the Hiring Committee.
This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials on or before Wednesday, 10/23/2024.
To apply, visit https://apptrkr.com/5715437
CMU’s Title IX Coordinator can be reached at:
Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email: [email protected]
