This hybrid role will require daily in person presence and travel within the Southeast and Mid Michigan counties serviced.
GENERAL SUMMARY:
Responsible for the growth of the HAP CareSource marketplace products, support membership growth through the development and implementation of process improvements for both new sales individual and the employer group renewal process. Coordinate the development and implementation of specific sales and growth strategies, working across multiple departments and teams, including business development, labor, advertising, client services, underwriting and planning and marketing support. Coordinate the development and implementation of Marketplace sales strategies, compliance activities and oversight for both internal and external agents and agencies.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Maintain sales policies and procedures ensuring that they are updated with new or revised regulations.
Conduct annual training (or as needed) with all sales agents as required by CMS.
Conduct continuous reviews/audits of sales agents and agencies.
Conduct in person sales meetings with both individual agents and agencies within assigned territory.
Develop and maintain an up-to-date calendar.
Evaluate and modify sales presentations as necessary to ensure consistent, accurate messaging and value proposition. Evaluate and provide feedback to sales team on "practice" presentations prior to delivery to selected clients.
Identify opportunities for sales and product training and work with sales leadership and organizational development to provide necessary training for existing team and develop standardized training process for new employees within the sales and marketing department.
Attend regular and/or critical meetings, events and sales functions with internal and/or external customers to promote HAP Products and Services. Plan and prepare for appropriate promotional materials to be distributed at various functions.
Be the liaison for the Sales team and communicate effectively to provide expertise, knowledge and recommendations for seamless daily operations. Bring concerns and pending issues to Sales Leadership in a timely manner for balanced resolutions.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's Degree or four (4) years of relevant experience may be considered in lieu of the degree requirement.
Minimum of five (5) years of successful sales experience.
Minimum of three (3) years of leadership and/or management experience.
Familiarity with health plan operations and federal and state regulations.
Familiarity with a broad range of health plan options (HMO, PPO, CDHP).
CERTIFICATIONS/LICENSURES REQUIRED:
Must possess a valid Driver's license and maintain an acceptable driving record.
Possess and maintain a Michigan Accident and Health, and Life Resident Producer's license or obtain within 45 days of hire.
Skills and Abilities:
Demonstrated leadership skills.
Excellent written and oral communication skills.
Strong presentation skills.
Strong interpersonal skills.
Commitment to service excellence.
Respect for diversity.
Ability to manage multiple projects.
Strong organizational and time management skills.
Strong analytical skills and attention to detail.
Ability to coach and guide sales team, including implementation of appropriate staff training.
Excellent public relations and public speaking skills.
Team spirited.
Strong understanding of the sales process for both group new business and sales.
Working knowledge of an integrated health delivery system.
Proficiency operating personal computers and associated software programs including, but not limited to, Word, Excel, and Power Point.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Sedentary - Exerts up to 10 lbs. of force occasionally to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time, but may involve walking or standing for periods.
Talking - Expressing or exchanging ideas by means of the spoken word.
Hearing - Perceiving the nature of sounds.
Travel - Frequent travel including occasional overnight stays.
Must be able to work off-hours and extended hours as necessary.
Additional Information
Organization: HAP (Health Alliance Plan)
Department: Medicare & Individual Sales
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
