Account Manager
About The Kendall Group
Galloup, a division of The Kendall Group, seeks a talented, creative, self-motivated individual for our Account Manager position. The Kendall Group is comprised of seven divisions with 75+ locations in eleven states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.
Why The Kendall Group?
Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say that more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.
Role Summary:
Reporting to the Sales Manager, the Account Manager is a key member of the Galloup sales team. The person in this role is responsible for outside customer sales and sales satisfaction through direct contact, phone, or other electronic communications. Sales functions include territory management, customer interaction activities, identifying decision makers, making sales calls, uncovering needs, closing sales, and maintaining vendor relationships. Candidate will be placed in an established account base and will be responsible for achieving sales and margin objectives.
Exciting work you will do:
The essential duties and responsibilities of an Account Manager will consist of, but are not limited to, the following:
Contact customers and develop and clearly articulate Galloup's value proposition for products and services
Oversee sales activities and develop relationships with customers
Responsible for managing accounts, ensuring clients are satisfied and generating new sales opportunities
Keep CRM system up to date with account, contact and opportunity pipeline information
Attend sales meetings and other company meetings as requested; may attend industry shows and conventions
Professionally represent Galloup in presentations, briefings, and trade events
Promote customer training (lunch and learns, etc.)
Make special or emergency deliveries if needed
Responsible for annual budgeting and forecasting process
Work with the team on Project set up, and participate in pricing discussions
Forward information on competitors' activities, and possible sales leads
Plan strategy, goals, and objectives for each account
Regularly meet or exceed sales targets
Perform business reviews to align Galloup's capabilities with client goals and present this to executive levels in the client organization
Make calls independently or with internal resources including technical and management to achieve account goals
Interact with Galloup management, vendors, inside sales, and technical team to develop customer strategies, coordinate follow-up effort, maximize profits, close orders, and ensure efficient and effective project delivery
Manage the proposal delivery process, including follow-up, and work with Galloup resources to develop proposals
Pursue desirable business that aligns with company goals
Maximize gross margin and achieve Galloup's profit goals from assigned accounts
Participate in project management meetings with a goal to ensure customer satisfaction and identify other revenue generating opportunities
Regularly review all pertinent sales reports. Provide value-added service by helping customers find more efficient solutions
Always represent the company in a public relations capacity
Submit call, expense and other reports as required
Work with Project Team to present change orders on given projects
Act as a liaison between various Galloup resources to ensure timely resolution of all account issues, including but not limited to, project delays, warranty, and repair issues
Assist in collecting from delinquent accounts; may obtain credit information from new customers
Perform other duties as assigned
Competencies you possess:
Service Excellence
Results, Action Oriented
Accountability and Responsibility
Teamwork and collaboration
Priority Setting
Planning and organizing
Negotiating
Presentation Skills
Time Management
What you'll need:
Work Experience: 1 year of previous sales experience
Education: High School diploma or GED equivalent
Analytics/Computer Skills: Proficient with Microsoft Office products (e.g. Word, Excel, etc.) and the ability to learn new software; Business acumen, including problem solving skills, critical thinking, and analytical abilities
Organization Skills: Highly organized and detail-oriented; high abstract reasoning skills - solutions oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service; experience working in a sales department; self-motivated to learn new technologies and accomplish tasks when due; effective presentation skills in both small and large group settings; honest, ethical
Communication Skills: Strong interpersonal... For full info follow application link.
The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state or local law.
