National ACH / RTP Operations Department Manager
The National ACH / RTP Operations Department Manage has responsibility for managing the operations of the Automated Clearing House (ACH) and Real Time Payments (RTP). Responsibilities include overseeing the accurate and timely daily processing of nearly one-million financial transactions that are essential to Comerica and its customers' daily business operations. They must ensure all obligations associated with efficiency goals, exception processing, financial plan, management controls, performance targets, project commitments, regulatory requirements, service level agreements, supplier relationships, strategic service roadmaps and all other aspects applicable to managing critical payment operations are successfully met ongoing.
This role will manage a team of 30 colleagues and will be accountable for the individual and collective team performance related to all policies, procedures and compliance requirements.
Position Responsibilities:
Leadership and HR Management
Provide consistent and effective leadership in accordance with HR policies and procedures.
Provide direction and support to direct reports and certain indirect resources.
Provide leadership for strategic direction of business unit.
Establish objective goals via the Performance Management Process (PMP).
Monitor exempt staff performance against individual performance goals.
Promote a positive and collaborative working environment.
Conduct regular one-on-ones with direct reports.
Ensure staff follow area procedures.
Ensure staff are properly cross trained.
Monitor employee time and attendance.
Administer corrective action or performance improvement plans as needed.
Hold career and development plan discussions with all team members.
Operations Management
Ensure operational processes consistently meet established service level targets.
Leverage desktop/management tools (e-Time, Outlook, capacity plans, etc.) to maximize delivery of services at the highest level of quality and efficiency.
Evaluate tools and resources to ensure staff can work effectively and efficiently.
Oversee the implementation of staff cross-training activities.
Knowledgeable on disaster recovery and business continuity planning and responses.
Proactively solve problems that hinder operational performance or negatively impact the customer experience.
Provide value-added strategic thinking including recommendations to achieve long-term goals.
Develop and manage operational procedures to ensure consistent execution of business processes.
Project Management
Sponsor Projects directly related to business unit.
Evaluate the effects of project on section procedures and policies.
Participate in Projects related to other business units which may impact processes and procedures in assigned unit.
Provide insight for potential risks of expected changes.
Assist employees in managing through the change process.
Financial Management
Manage financial planning and ongoing forecasting and oversight throughout cycle.
Proactively manage controllable expense line items such as overtime, supplies and vendor fees.
Evaluate expenses and variances to expenses to make recommendations for solutions.
Ensure managers leverage performance management tools (e.g. Capacity Plans) to ensure appropriate staffing levels are maintained, including the use of overtime.
Knowledgeable in and accountable for process improvement/change management across the unit.
Risk Management
Obtain satisfactory or better audit ratings.
Ensure timely coordination and completion of Nacha and RTP annual audits.
Ensure Business Continuity plans are maintained and successfully pass all tests.
Ensure supplier and operations has controls and procedures in place essential to satisfy all regulatory requirements (e.g., GLBA, SOX, privacy, etc.).
Provide input that is used to identify, evaluate and determine risks and consequences for decisions impacting unit.
Identify risks associated with tasks/activities and take steps to mitigate effectively.
Perform periodic self-evaluations to ensure controls are working as designed.
Develop, maintain and oversee applicable business unit or enterprise level policy.
Ensure compliance with all department, corporate, and government procedures, policies, laws and regulations.
Ensure all required corporate regulatory reviews are completed according to schedules.
Supplier Management & Technology Ownership
Participate or coordinate supplier management activities such as third-party risk reviews, contract review, invoice validation, service level performance and QBRs (Quarterly Business Reviews) as directed.
Ensure supplier is adhering to Comerica's supplier governance processes and policies.
As needed, work with Procurement to conduct RFIs/RFPs to select new suppliers.
Own and/or support technology applications including responsibility for user access reviews, application related projects.
Partner with Technology as needed to ensure the overall health and maintenance of key applications ongoing.
Position Qualifications:
Bachelor's degree from an accredited university OR High School Diploma/GED with 4 years of relevant experience
7 years of experience in Operations Management
Preferred Qualifications:
3 years of experience in U.S. Payments
7 years of experience in Human Resources Management
3 years of experience in Supplier Management
3 years of experience managing ACH or RTP related functions
Accredited ACH Professional (AAP) certification
Work Best Category: Category B - 3-4 days in office on designated days/1-2 days remote Hours: 8:00am - 5:00pm Monday - Friday Salary: To Be Determined Based on Individual Experience
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
