Job Overview
As a Service Writer, you will play a crucial role in the automotive service industry by acting as the liaison between customers and service technicians. Your primary responsibility will be to ensure excellent customer service and efficient workflow within the service department.
Duties
- Communicate with customers to understand their vehicle service needs
- Schedule appointments and manage service orders
- Provide accurate estimates and recommendations for automotive services
- Coordinate with mechanics to ensure timely completion of repairs
- Upsell additional services or products when appropriate
- Transmit technical information between customers and service technicians
Skills
- Strong mechanical knowledge to effectively communicate with mechanics
- Experience in automotive service or repair industry
- Ability to align customer needs with appropriate services
- Familiarity with air brake systems, tire services, and brake repairs
- Excellent customer service and communication skills
- Proficiency in upselling techniques
- Prior experience as a service technician is a plus
Job Type: Full-time
Pay: $18.65 - $23.00 per hour
Expected hours: 40 per week
Work Location: In person
