Customer Service Representative
Requisition ID
2024-47698
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location
US-MI-FREELAND
Location Name
06318 - MBS INTERNATIONAL AIRPORT
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2
9200 GARFIELD RD
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City
FREELAND
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province
MI
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code
48623-9139
JobLocation_Header
FREELAND MI United States
Position Type (Portal Searching)
Part-Time
Category (Portal Searching)
Customer Service/Support
Overview
SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.
Salary Range: $18.00 - $20.00 per hour plus tips
Come pave the way with SP+, a company driven by its three core values: Ingenuity, Diversity and Integrity.
The SP+ Customer Service Representative eEnsures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
Responsibilities
What you'll do
Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
Assists customers in making payment to fully automated revenue control equipment
Goes above and beyond to deliver an exceptional client and customer experience that is guided by the SP+ Promise
Assists in the management of the day-to-day activities of the assigned location.
Monitors parkers in pay-in lanes
Makes every customer interaction a moment that matters through friendly and professional conduct.
Willing to assist customers that have forgotten where they parked their vehicle.
Performs other necessary functions as assigned.
Conducts garage and facility audits as required by management.
Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct.
Makes change (if required) for customers before transactions.
Quotes rates for parking services.
Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily.
Resolves customer complaints independently or with the aid of a supervisor.
Answers telephone in a prompt and courteous manner (if required).
Maintains cleanliness of facility and picks up trash in the surrounding area.
Presents themselves professionally (neat appearance and in uniform) at all times while at work.
Arrives to work on time for scheduled shifts.
Completes any other duties that may be assigned by the supervisor.
Qualifications
What you need
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or an equivalent combination of experience and education
Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
License Requirement: The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language Skills: Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card... For full info follow application link.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.
