Employment Type:
Full time
Shift:
Description:
Enterprise Network Support:
EDC Network support and Maintenance
F5 Infrastructure
NAC Infrastructure
Enterprise network project resource
Installation and support of Enterprise circuits
This role will assist with the following areas
EDC Network Support and maintenance
Routing and switching
IOS upgrades
Server connectivity
DNS/DHCP
Circuits - WAN and Internet
QOS
F5 Support and maintenance of infrastructure
Maintains F5s at the EDCs
Perform upgrades of OS
Hardware upgrades
Escalation resource for other infrastructure teams
Setup of GTMs between EDCs
RHM F5s
Setup of Load Balancing for applications not covered by Web Services
Assist with design and deployment of Cisco NAC to the Enterprise
Enterprise Network Project resource for new applications impacting multiple sites
Monitoring of RHM Enterprise circuit utilization
Review circuit utilization to identify sites may require bandwidth upgrade
Circuit outages-work with RHM WAN resources to identify root cause along with vendor
Escalation resource for RHMs
Assist with slowness from RHMs to EDC applications or cloud
Large network outages with core or impacting entire site
POSITION PURPOSE
Manages the implementation, operation, and maintenance of highly complex networks within Trinity Health's enterprise data centers supporting critical system-wide voice and data applications. Provides leadership of projects; contributes to the design of telecommunications/network systems; translates business parameters and objectives into functional and/or technical requirements; provides technical direction to less senior infrastructure staff, contractors, and vendors; configuration of systems; handles problem resolution; participates in the development of standards, policies and procedures; provides escalation support and subject matter expertise for chronic issues; and ensures adherence to industry best practices and home office standards for both project implementations and ongoing upgrades. Position requires significant detail and effort around planning and change management. Expert technical skills are demanded in order to effectively respond to the critical nature of the applications and far reaching impact a disruption or loss of availability/performance could signify.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.
Manages and provides leadership in the implementation, maintenance and operation of telecommunications and highly complex network systems in enterprise data centers, which host critical financial and clinical systems for the organization. Ensures network connectively between Regional Heal Ministeries (RHMs) and enterprise data centers.
Develops highly detailed plans and playbooks for network activities to ensure the utmost availability of networks supporting Trinity Health's critical enterprise systems, this includes planning for implementation / configuration of equipment, but also development and facilitation of detailed testing and back out plans.
Provides input based on technical expertise to standards committees, guiding these teams to adopt industry best practices and appropriate standards for the system.
Works independently and proactively to ensure reliability and high availability of telecommunications/network systems within enterprise data centers.
Serves as a high level escalation resource for the identification and resolution of large scale or highly complex issues which may affect the entire system or multiple RHMs.
Ensures that industry best practices and system office standards are met when infrastructure systems are implemented, including reviewing the work effort of less senior infrastructure staff, contractors and vendors.
Serves as a mentor providing guidance and training to less experienced infrastructure colleagues.
Provides input to the manager infrastructure on the capital and operational budgets for growth and life cycle requirements.
May provide system-wide technical expertise in one or more technical specialties.
Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs.
Maintains positive and trusting working relationships with customers, management and peers in keeping with a service oriented organization.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONS
Bachelor of Science degree in a related field and seven (7) to ten (10) years of directly related experience or equivalent combination or education and experience.
Expert knowledge or seven (7) to ten (10) years in network infrastructure, with general knowledge in telephony infrastructure.
Ability to pull together resources from multiple disciplines to quickly identify and resolve complex issues impacting availability of centralized enterprise systems.
Strong written and verbal communication skills to effectively interact with end users, technical staff and vendors of differing professional levels and ability to succeed in an environment of competing priorities.
Demonstrated technical leadership of project implementation teams.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS
This position operates in a typical office environment or in infrastructure equipment rooms such as telecommunications closets, server rooms, data centers, or telephone system centers.
The areas are typically well-lit, temperature-controlled and generally free from hazards. High voltages may be present, and caution is an expected behavior.
Lifting of equipment up to 50 lbs.
Hearing is needed for extensive telephone and in person communications.
The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified wo
