GENERAL SUMMARY:
Under direct supervision from a leader on the Leadership Salary Plan grade up to and
including M07, performs secretarial duties such as typing routine correspondence and forms,
maintaining files, distributing mail, and so forth. Work is planned and checked by supervisor.
Uses discretion and judgment when screening visitors and telephone calls, making necessary
grammatical or spelling changes in correspondence, and organizing own work load to meet
established priorities.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
1.Types memos, correspondence, reports and various routine forms, and makes changes in
grammar, punctuation or spelling as needed. Organizes workload to comply with deadlines
and established priorities.
- Maintains non-complex departmental record keeping and filing systems, including records
related to personnel, payroll, attendance, work and purchase orders, and so forth.
- Receives and screens visitors and telephone calls, and notifies appropriate personnel or
records messages. Responds to general inquiries concerning department/unit activities
and operations by relating to established policies and procedures.
- Maintains department calendar. Schedules meetings and appointments. Makes routine
travel or conference arrangements as necessary.
Opens, sorts, records and distributes mail.
Posts information to records and logs, maintains established files, and prepares various adhoc reports according to directions from supervisor.
Performs related general office duties, such as monitoring and ordering standard supplies,
operating office copier, collating and assembling documents, accepting and delivering
interdepartmental correspondence, and so forth.
- May be responsible for performing duties such as typing patient related documents,
gathering information from patients to relate to physicians, maintaining patient files, and
scheduling patient for surgery, tests and appointments.
Performs other related duties as assigned or requested
EDUCATION/EXPERIENCE REQUIRED:
Requires a high school diploma or G.E.D. equivalent.
One (1) year of experience within an office setting preferred.
Literacy and experience working with Microsoft Software Programs required.
Previous experience scheduling appointments/maintaining calendars preferred.
Interpersonal skills necessary in order to communicate effectively with callers and visitors,
and provide information requiring ordinary courtesy and tact.
Must meet or exceed core customer service responsibilities, standards and behaviors as
outlined in the HFHS' Customer Service Policy and summarized below:
Communication
Ownership
Understanding
Motivation
Sensitivity
Excellence
Teamwork
Respect
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Additional Information
Organization: Henry Ford Jackson Hospital
Department: Emergency Care
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
