About the Role
Location: Remote - Michigan residents
Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you!
As a remote Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.
What to Expect
You'll work closely with automotive dealers on the pre-approval program.
Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.
At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app.
In cases where additional clarification is needed, you'll call the dealer to get things figured out.
What You'll Do
Serve as an expert consultant to dealership service managers on warranty administration and service operations
Provide excellent customer service
Analyze warranty frequency and expense trends at the dealer level and identify improvements the dealer can make
Analyze and identify warranty waste-reduction areas
Help make sure the client's warranty policies, bulletins and procedures are applied consistently
Support the client's brand quality managers and engineering teams
Deliver services that meet quality and productivity goals
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
Skills for Success
Required Skills
Have an understanding of the automotive dealership environment
Professional communication (written and spoken) and negotiation skills
Excellent interpersonal skills
Able to listen closely with attention to detail
Analytical and organizational skills, process-oriented approach
A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
Computer proficiency
Typing skills (at least 35 WPM) - take a free typing test (https://www.typingtest.com/) ! (direct link to test: www.typingtest.com)
Eligibility Requirements
High school diploma or equivalent
Able to work shifts within the center's hours of operation:
Monday - Friday, 8 a.m. - 8 p.m. Eastern time
Saturday, 8 a.m. - 5 p.m. Eastern time
Must be able to stick to the schedule reliably
Nice to Have
- Experience in warranty administration or a related profession
Remote Work Requirements
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video (https://mrly.info/h4b) to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Join Our Morley Family
The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits and other benefits Morley provides - your total compensation package.
Health & Wellness Benefits
Medical and prescription coverage, including free annual physicals
Dental and vision insurance
Paid time off
Associate wellness program (earn a reward for getting your annual wellness checkup)
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
Benefits to Make Your Life Easier
Teladoc: Free online access to doctors 24/7
24/7 nurse help desk
Patient advocacy: Free 24/7 help with benefit questions and claims issues
Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) - for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com .
Thank you for your interest in Morley.
Notices
Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork .
Click here to view Morley's CCPA Notice for applicants in California: https://info.morleynet.com/ccpa .
Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy .
