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POSITION SUMMARY
The Quality Control Manager is responsible for conducting internal reviews and audits, inventory controls, and quality inspections in support of Department of Homeland Security - Federal Protective Services programs.
RESPONSIBILITIES
Drive, design, implement, and improve company quality standards
Plan, direct, and monitor the performance of the quality control staff
Implement methods to inspect, test and evaluate the services provided to the client(s)
Establish performance metrics; track, analyze and report monthly on the performance of the organization
Analyze data to find areas of growth and improvement
Find innovative and creative ways to improve quality and performance
Draft and maintain Quality Control Plans
Perform other duties as assigned by the Contract Manager
QUALIFICATIONS
Bachelor's Degree preferred, combination of education and qualifying experience will be considered
Valid US driver's license
U.S. Citizen in possession of a social security card
10 years Law Enforcement, Armed Security or Military experience with an honorable discharge
Experience conducting Quality Control Inspections
Must be a team player
Possess superior customer service skills
Attention to detail
Shall fluently speak, read, comprehend, and compose coherent written reports in English
Stressful situations and capable of staying alert during periods of inactivity
Must have strong analytical skills, exceptional organizational skills, superior oral and written communication skills, and excellent interpersonal skills.
Ability to communicate effectively, both orally and in writing, with staff, the client and the public. Be able to prepare, understand and follow standard operating procedures; perform duties in a professional manner, write, prepare, and investigate required reports
Make independent and good judgment decisions within policy and maintain all contract credentials
Advance Microsoft skills to include Excell, Word and Outlook
must pass a pre-employment background check, drug screening and be able to obtain a MRPT suitability
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS
Work is typically in a busy federal office environment and subject to frequent interruptions with long periods of sitting, standing or walking. Extended hours to include nights, weekends and holidays may be required. May be subject to outdoor conditions including extreme temperatures and weather. Subject to high noise levels to include gun fire, hazards including a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, extreme cold or exposure to chemicals.
PHYSICAL REQUIRMENTS
Moderate work: moving up to 50 pounds of force occasionally, and/or up to 20 pounds of force to move objects. Must have visual and audio acuity to heavy equipment, machines such as fire equipment and apparatuses, firearms and clearing barrels. May be required to be fitted for and/or wear a respirator. Must be able to stand for extended periods of time, often without breaks, and may be required to climb stairs or ladders and walk-up inclines and on uneven terrain.
Must meet all physical and psychological standards as required by the contract. Must be physically capable of standing a 12-hour shift. Travel may be required.
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In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.com
EEOC Statement
Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, sexual orientation, gender identity, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.
