Department: Business Support Center
Job Description Summary
The Business Support Center works independently to perform a wide range of administrative and financial processes that contribute to the overall smooth operations for auxiliary units within Michigan Tech while remaining flexible, proactive, resourceful, and professional. This department positively represents the University by providing outstanding customer service when responding to the needs of campus clients and external customers.
Essential Duties & Responsibilities (other duties may be assigned)
1. Provide administrative support for daily functions including answering phones and directing non-routine questions; receive and route mail; manage email accounts and ticketing system; compose routine correspondence; draft replies to non-routine inquiries.
2. Independently organize, prioritize, and manage multiple duties and determine actions needed to ensure accurate, timely, and efficient completion of tasks on a daily basis.
3. Provide excellent customer service to a diverse population of internal and external customers.
4. Independently resolve problems and handle projects with little or no supervision. Recognize when an issue needs to be directed to specific personnel for resolution.
5. Lead departmental payroll functions including processing internal paperwork and creating Electronic Personnel Actions Forms (EPAF's).
6. Independently process reservations for meeting and guest rooms.
7. Independently evaluate extremely sensitive and confidential documents and determine the appropriate course of action.
8. Manage the security, verification, and balancing of the vault and departmental petty cash fund on a daily basis.
9. Independently coordinate, organize, assemble, and verify the daily distribution of starting cash bags to meet the business demands of multiple units and departments.
10. Independently verify, reconcile, and enter financial transactions for multiple units and departments, balancing the transaction detail and generating a remittance report for Banner entry on a daily basis.
11. Independently retrieve and analyze point of sale reports for accuracy, identify problems, and resolve discrepancies associated with financial transactions on a daily basis.
12. Manage financial processes including processing payments, refunds, deposits, withdrawal replenishments, reallocations, check requests, budget transfers, invoice payments, and purchase requisitions on a daily basis.
13. Collaborate with University Accounting to reconcile sales tax, dining dollars, express cash usage, and monthly remittance discrepancies.
14. Lead the implementation and development of new units or departments into the Business Support Center administrative, cash accounting, and remittance processes.
15. Hire, train, and supervise student office employees with functional supervision over temporary employees.
16. Manage space allocations and equipment inventories for auxiliary units.
17. Update departmental webpages.
18. Commit to learning about continuous improvement strategies and apply them to everyday work. Actively engage in University continuous improvement initiatives.
19. Apply safety-related knowledge, skills, and practices to everyday work.
20. Other duties as assigned.
Required Education, Certifications, Licensures (minimum requirements)
* High school diploma, or an equivalent combination of education and experience for which comparable knowledge and abilities can be required.
Required Experience (minimum requirements)
* Three years experience in clerical or administrative support.
* Three years experience using personal computers and basic software packages such as Microsoft Office Suite and Google Suite.
* Three years experience in a customer service setting.
* Two years experience in cash handling, processing and recording financial transactions
Desirable Education and/or Experience
* Bachelor's degree, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
* Experience using Google Suite such as creating forms, documents, spreadsheets, and presentations.
* Experience using Perceptive Content, Content Management System, Banner software, and Ticketing software.
* Experience working in a financial institution and/or accounting department.
* Experience working in higher education.
Required Knowledge, Skills, and/or Abilities (minimum requirements)
* Excellent interpersonal, customer service and oral/written communication skills.
* Experience being responsible for the security and management of a cash vault.
* Experience reading and interpreting financial information and documents.
* Demonstrated ability to work effectively under conditions with frequent interruptions and meet established deadlines.
* Demonstrated ability to handle multiple tasks with attention to detail and a high degree of accuracy.
* Demonstrated ability to independently organize and prioritize customer service and work assignments in a complex work environment.
* Demonstrated knowledge of proper grammar, spelling, and punctuation.
* Experience working with processing, reconciling, and reporting financial transactions.
* Demonstrated ability to work independently to investigate and take the initiative to solve complex problems.
* Demonstrated ability to use judgment and discretion when dealing with confidential information.
* Demonstrated ability to learn new software and computer-based applications.
* Demonstrated ability to effectively adapt to change.
* Demonstrated ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions and decimals.
* Demonstrated ability to work as a... For full info follow application link.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.
