ABOUT THE ROLE
Location: Remote - Michigan residents
Do you have an analytical mind, enjoy working with people and know how an auto dealership works? Would you like to work from home? This could be a great opportunity for you!
As a remote Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client.
What to Expect
- You'll work closely with automotive dealers on the pre-approval program.
- Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims.
- At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app.
- In cases where additional clarification is needed, you'll call the dealer to get things figured out.
What You'll Do
- Serve as an expert consultant to dealership service managers on warranty administration and service operations
- Provide excellent customer service
- Analyze warranty frequency and expense trends at the dealer level and identify improvements the dealer can make
- Analyze and identify warranty waste-reduction areas
- Help make sure the client’s warranty policies, bulletins and procedures are applied consistently
- Support the client's brand quality managers and engineering teams
- Deliver services that meet quality and productivity goals
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.
SKILLS FOR SUCCESS
Required Skills
- Have an understanding of the automotive dealership environment
- Professional communication (written and spoken) and negotiation skills
- Excellent interpersonal skills
- Able to listen closely with attention to detail
- Analytical and organizational skills, process-oriented approach
- A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
- Computer proficiency
- Typing skills (at least 35 WPM) – take a free typing test!
Eligibility Requirements
- High school diploma or equivalent
- Able to work shifts within the center’s hours of operation:
- Monday to Friday, 8 a.m. to 8 p.m. Eastern time
- Saturday, 8 a.m. to 5 p.m.
- Must be able to stick to the schedule reliably
Nice to Have
- Experience in warranty administration or a related profession
Remote Work Requirements
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
NOTICES: Morley utilizes E-Verify (https://bit.ly/MorleyEverify) during onboarding for all hires. Learn about your right to work: https://bit.ly/MorleyRightToWork. Privacy policy: https://info.morleynet.com/morley-privacy-policy. CCPA Notice (California applicants): https://info.morleynet.com/ccpa. Contact talentacquisition@morleynet.com if you need reasonable accommodation to apply or interview.
WHY JOIN OUR MORLEY FAMILY
Employment value is the combination of competitive pay, health benefits & other benefits we provide – your total compensation package.
Benefits
- Health and wellness: Medical & prescription coverage (free annual physicals), dental & vision insurance, paid time off, programs (wellness, quit tobacco, manage chronic conditions)
- Financial: 401(k) with match, flexible spending account, life insurance, short/long-term disability insurance
- Also: 24/7 free online access to doctors (Teladoc), nurse help desk, benefit/claim help, family/financial/will services
About Morley
- Mission: Deliver extraordinary experiences
- Lead with humility, embrace everyone, sweat the details & move mountains (make the impossible possible) for our associates & the world-leading companies who partner with us
- Equal opportunity employer
- Inclusive, caring & respectful work environment
- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status
- Reasonable accommodations for those with disabilities
- See associate perspectives: https://morley.goodseeker.com/c/morley
