Vice President of Professional Services
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Tyler Technologies is seeking an experienced Vice Presidentof Professional Services for the Public Safety division. The role of the Vice Presidentassumesresponsibility for all aspects ofthedivision'sservices delivery portfolio,to includeproject management,configurationand implementation, training,technical delivery services anddataconversionpractices. The main objectiveof the positionis to ensure theprofessional servicesteamdeliversa market-leadingsuiteofofferingswiththehighestdegree of qualitywhile meeting financial and client outcomes.
Location
Troy, Michigan
Travel
10-25%
Responsibilities
Managesthe day-to-day operations of theprofessional servicesorganization, providing leadership, communication to optimize project delivery and time to value for clients.
Full profit & loss responsibility for theprofessional servicesorganization, to includeexpense management,services revenue,multi-quarter forecasting,andcontractual compliance
Continue to build and develop an organization that can dynamically scale with a rapidly growing sales channel.
Acts as Executive Sponsor for various projects for executive oversight and leadership as well as gaining insight for future improvements.
Embraces cloud project delivery as a differentiated client experience and leads teams through this on-prem to cloud transformation.
Partners with sales leadershipduring pre-sales for project presentations and/or contract negotiations as well as to provide awarmtransitionfor new customers fromthe sales phase to the implementation phase.
Recruit, lead, build, cultivate and manage best-in-class customer services teams.
Deliversperformance feedback, reviews, and development for the department
Establishesand maintainsaneffective system of communication throughout the organization and ensuresclear communication of strategy to teams.
Fosters a proactive-based collaborative culture enabling the team to deliver implementations and with more efficiency and with a high degree of customer communication and interaction.
Foster a culture of accountability, client focus and discovery, and growth
Performs other job-related duties and responsibilities as maybe assigned from timeto time
Qualifications
10+ years of services teammanagement experience within a software company.
A minimum of a B.S. or B.A. degree or equivalent experience is required.
Has worked for a software company with similar complexities associated with licensing agreements, sales model.
Has 3+ experience in leading delivery of software solutions in the cloud.
Proactive & creative problem-solving skills and ability to evaluate options, analyze complex problems, present possible solutions in a simple, easily understood manner.
Implement best practices, and continuous process improvement via establishing/measuring key performance indicators and tracking mechanisms.
The ability and willingness to make tough calls and, if necessary, take tough actions to further the business.
Action oriented and willing/able to function in a continually transforming environment.
Clear thinker, with a structured approach to identifying and solving problems.
Technically proficient, willing and able to dive deep into the details if necessary.
Understands and values the use of technology for optimal effectiveness
Excellent interpersonal skills including verbal and written communication, teamwork,and customer service
Taking Care of You & Your Family
Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.
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Requisition Number:2024-4944
Tyler Technologies is proud to be an affirmative action / equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
