Short Description
The MiR (Mobile Industrial Robots) Technical Support team is in search of a dynamic and self-driven Technical Support Engineer.
In this role, you will collaborate closely with the team while also demonstrating the ability to work independently. Your primary responsibilities will involve troubleshooting cutting edge mobile robots, where you will be providing support and practical application solutions to our partners.
As a key member of our global technical support team, this position will have a hybrid work arrangement, operating from our office located in Novi, MI.
Responsibilities:
Ensure the optimal performance of our robots through the provision of top-tier and highly responsive technical support, setting a standard in the industry.
Develop and provide technical training and materials to our distributors and customers.
Work with cutting edge technology within mobile robotics.
Lend support to global applications whenever necessary.
Foster robust connections with our distributors and end user.
Deliver expert level communication, both written and verbal.
Handle urgent customer questions and prioritize their needs for efficient problem-solving.
Schedule and coordinate customer onsite visits, ensuring smooth logistics and customer satisfaction.
Analyze and interpret error logs to diagnose issues and determine appropriate solutions for robot repairs.
Competencies
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at [email protected] for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
