GENERAL SUMMARY
Responsible for assisting the doctor with providing thorough comprehensive visual exams, medical exams, office visits, in-office minor medical procedures, and contact lens follow-ups by performing preliminary testing, electronic medical record entries, contact lens classes, support duties, and post exam follow-up.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Perform visual preliminary testing to include: auto refraction, inner-ocular pressure, neutralizing prescription eyewear, blood pressure, visual acuity, motility testing, pupil assessment, confrontation fields, anterior chamber angle assessment, dilation, but not limited to these skill sets.
Documentation recorded into the electronic medical record: Preliminary testing entries and patient chief complaint, medical history, medications, and social history, previous/current contact lens and eyewear prescriptions, but not limited to these entries.
Escort patient throughout the exam process and transfer authority to appropriate department: Eyewear Consultant, Dispenser, or Customer Service Representative Educate patients on contact lens handling, wearing schedule, care and importance of owning prescription glasses.
Accurately performs, follows, and adheres to the scheduling guidelines and to the allotted time given to perform preliminary testing and electronic medical record entries for each scheduled appointment.
Interpret a doctor's prescription and suggest products and enhancements to address specific prescription requirements
Responsible for completing department training program and all necessary educational requirements to perform job responsibilities
Answer and address customer concerns and questions.
Direct customer to the appropriate source when unable to address customer questions.
Handle multiple customers effectively with tact and a sense of urgency.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
Requires high school diploma or GED
Previous computer experience and basic math skills preferred
Previous customer service or optometric tech experience preferred.
Computer and/or electronic medical records knowledge preferred.
Retail and/or hospitality and/or customer service experience preferred.
Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
Must practice the customer skills as provided through on-going training and in-services.
WORKING CONDITIONS
Works in a retail optical environment.
Requires evening and weekend hours.
Additional Information
Organization: Community Care Services
Department: HF Optimeyes Troy SVS Store
Shift: Rotating
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
