Apply now (https://secure.dc4.pageuppeople.com/apply/1021/gateway/default.aspx?c=apply&lJobID=493704&lJobSourceTypeID=796&sLanguage=en-us) Job No: 24203RP
This position assists in overseeing the training and scheduling of student staff at Michigan Tech's Campus Store and University Images, serving as part of a team dedicated to customer service. By creating comprehensive training programs and identifying development needs, the role ensures that all department employees meet best practice guidelines and uphold the university's brand values. Additionally, responsibilities include assisting students and customers, mentoring and coaching student employees, and maintaining procedure documentation. Through these efforts, the position contributes to the department's goal of delivering exceptional customer service, maintaining operational efficiency, and fostering a culture of continuous improvement.
Supervise and collaborate training and scheduling of all student staff, store staff, and temporary employees on sales floor processes, cash registers, point of sale operations, daily restocking procedures, creating/receiving transfers, and other day to day processes; maintain database of training materials
Prepare onboarding training for new employees and refresher training for returning employees; update and maintain employee handbook
Develop, monitor, and communicate monthly student employee work schedules for the Campus Store and University Images; document all scheduling processes, create/update standard operating procedures of all store functions and job duties, and compile in manual
Assist with sales month close and with year end inventory process
Provide daily student employee mentoring and coaching
Greet and assist customers, respond to questions, and provide outstanding customer service to a diverse population of customers through mail, email, telephone, and in-person transactions
Open and close store and cash registers using point of sale system and assist with daily verification of sales, to include investigating and resolving discrepancies in reconciliation of payment tenders. Operate cash registers, manage financial transactions, and balance cash drawers (transaction types include scholarships, tuition, department charges, refunds, etc.)
Perform merchandising financial processes as necessary including but not limited to reporting financial aid sales, verifying and adding indexes to the merchandising specific inter account bills, verifying gift card activations, and requesting cash bags from Cash Hub
Assist with bi-weekly payroll process and all related paperwork for hiring staff, temporary staff and students. Verify web time entry for Campus Store and University Images as proxy approver when needed
Occasionally verify student ID cards for tuition charges and enable in CS Gold when needed
Maintain security of confidential information
Occasionally work irregular hours, including evenings, weekends, and holidays as required
Assist with special projects related to store operations
Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in university continuous improvement initiatives
Apply safety-related knowledge, skills, and practices to everyday work
Other duties as assigned
Required Education, Certifications, Licensures
- High school diploma or equivalent
Possess a valid US Driver License and meet Michigan Tech University's vehicle use requirements
Required Experience
- Minimum of four years retail experience, four years office/clerical experience, or a combination
Advanced computing experience
Desirable Education and/or Experience
- Bachelor's degree in business, education, related field, or five years of equivalent experience
Minimum of two years college retail experience
Experience working with WinPrism/PrismCore, WPAdmin, Banner, CSGold, Canvas, and other university-related software
Proven work experience teaching, training, and/or scheduling
Familiarity with Lean principles or continuous improvement strategies
Required Knowledge, Skills, and/or Abilities
- Ability to convey complex information and communicate in an understandable way
Excellent interpersonal and observation skills
Advanced proficiency in Microsoft Office and Google Office Suite, specifically calendar and sheets
Desirable Knowledge, Skills, and/or Abilities
- Demonstrated ability to effectively adapt to change
Excellent planning and time management skills
Minimum of three years basic computing skills
Extensive knowledge of various teaching methods
Demonstrated ability to work independently and take initiative to solve problems.
Demonstrated ability to organize and prioritize multiple projects concurrently with attention to detail and accuracy
Ability to keep stakeholders informed of schedule changes and to answer queries
Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints
Demonstrated ability to use judgment when dealing with confidential information
Demonstrated ability to effectively carry out responsibilities in a manner that enhances the image of the University
Ability to operate basic office equipment to include personal computer, photocopy machine, printer, scanner, fax machine, and calculator
Demonstrated commitment to contributing to a safe work environment; recognize and respond appropriately to potential and actual unsafe situations
Work Environment and/or Physical Demands
Work Environment and/or Physical Demands - Noise level is usually low to moderate
Stand and/or sit at a desk or counter
Walk, climb, or balance; stoop, kneel, or crouch
Lift and carry boxes up to 50 pounds with assistance
Specific vision abilities required by this job include close, color, peripheral, and the ability to adjust focus
Required Training and Other Conditions of Employment
Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.
Required University Training:
Employee Safety Overview
Anti-Harassment, Discrimination, Retaliation Training
Annual Data Security Training
Annual Title IX Training
Required Departmental Training:
- Lean White Belt Certification - When first offered
Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.
Other Conditions of Employment:
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities
Full-Time Equivalent (FTE) % (1=100%)
100%
FLSA Status
Non-Exempt
Appointment Term
12 months
Shift
1st Shift
Pay Rate/Salary
Contractual. External candidates will receive the minimum amount ($17.51/hr)
Title of Position Sup
