The General Manager (GM) is responsible for managing properties in accordance with JLL standards and procedures and the Management Agreement. They are tasked with achieving financial results, operating objectives, and client and tenant satisfaction. The GM works directly with clients to understand their investment objectives and develop property-specific strategic plans. They oversee the implementation of approved initiatives and programs by managing the property team and are responsible for maintaining strong communication with building owners and tenants.
The General Manager is required to be on-site. *Local market requirements may vary slightly.
WHAT YOU'LL BE DOING
Operations:
Conduct JLL Management Compliance Review
Inspect properties and coordinate maintenance, repair, and renovation projects.
Manage major construction projects and review construction specifications.
Support lease discussions and negotiations and assist with lease administration.
Employ or contract for on-site management and engineering personnel.
Observe competitive bidding for service contracts and act as primary contact for contractors and vendors.
Financial:
Oversee Real Estate Tax protest process.
Approve purchases of supplies and equipment
Assist in developing policies and procedures for tenant rent collections.
Prepare annual jurisdictional forms and filings.
Establish annual budgets and manage financial reporting.
Develop and implement a capital improvement plan.
Client/Tenant Services:
Implement a tenant retention program.
Coordinate property alterations, maintenance, and upkeep
Meet regularly with tenant representatives and handle tenant issues and complaints.
Conduct periodic inventories of building contents and property condition.
Leadership Management:
Establish goals and objectives for employees reporting to the GM.
Conduct performance evaluations and develop training programs and career paths.
Cross-sell JLL services
Take on additional duties and tasks as assigned.
WHAT WILL YOU BRING TO THE TABLE
The General Manager must have a solid understanding of commercial real estate, property management operations, leasing, financial analysis, and customer service. They should possess strong communication and leadership skills and be proficient in financial calculations and analysis. Specific requirements include:
Education/Training:
Bachelor's degree
Years of relevant experience:
Minimum of seven (7) years of commercial real estate or property management experience
Minimum of three (3) to four (4) years of experience managing a team of three (3) or more people
Mathematical Skills:
Ability to perform calculations related to discounts, interest, commission, prorations, percentages, rent, and financial statements.
Possesses financial and accounting acumen.
Reasoning Ability:
Strong problem-solving skills
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Capability to work with limited standardization and interpret instructions effectively.
Strategic thinking and implementation orientation
Other Skills and Abilities:
Proficient in Microsoft Office and other required software programs
Familiarity with various budget applications
Ability to travel within the local region.
Advanced oral and written communication skills
Strong organizational skills
Self-starting and multitasking capabilities
Ability to provide constructive and value-add solutions.
Works effectively both independently and as part of a team.
Client-focused approach
Preferred Skills and Others:
Real Estate License is required within the first six months of assuming the position.
Must maintain active accreditation once earned.
WHAT'S IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate.
Deep investment in cutting-edge technology to power your work.
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being.
A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
