Areas of Responsibilities
Schedule Shared Resources
Process Service Requests (create, update, close, queue, e-mail etc.) in a timely fashion
Act as the reference point for site information (includes referring occupants to the applicable source of information when necessary)
Maintain knowledge in key systems and applications (websites, databases, metrics)
Assist with training new employees
Customer Service Representative Role
Assist with Special Projects
Assist Property Relationship Leads (PRL)
Measureables & Objectives
Ensure all compliance requirements are met (average talk time, ACW, self serve, errors, RONA, etc.) Participate in evacuations and take shelter drills Complete Scheduled Training
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
