Technical Field Trainer - US
Country/Region: US
Location:
Auburn Hills, MI, US, 48326
Req ID 73180 | Auburn Hills, United States ZF CV Systems North America LLC
About the Team:
The Technical Field Trainer is responsible for maintaining ZF as a preferred and reliable partner by managing all training dimensions for assigned Aftermarket region/accounts in our Commercial Vehicle division. The focus is on continuously improving customer satisfaction and further enhancing the customer/supplier relationship through translation of the voice of the customer into the right customer strategy and serving as the central conduit for all customer related activities.
This is a remote role that includes travelling up to 50% to 70% of the time across North America (United States, and Mexico), supporting the west coast region. The ideal candidate will be located in Utah (Salt Lake City preferred) or a surrounding state (Arizona, Nevada, etc).
What you can look forward to as a Technical Field Trainer:
Elevate customer's knowledge of ZF products by providing the training and standard operating procedures
Support field service gathering technical data and assisting with the diagnosis of commercial vehicle systems, ZF products and electrical systems
Provide clear and detailed procedures with a written process for the maintenance and repair of systems and products
Maintain high technical knowledge on ZF portfolio with emphasis in the assigned category
Organize content to develop a comprehensive training platform for delivery to technicians
Identify training needs and develop new programs to address those needs as new products are introduced
Develop, deliver, and maintain training in a variety of formats, including instructor-led, webinars, video and e-learning
Provide product expertise to internal and external customers enabling a comprehensive understanding of ZF's features and functionality
Remain current on industry trends and related technology
Your Profile as a Technical Field Trainer:
3-5 years of progressive training experience, preferably in the commercial vehicle sector
Product knowledge, technical aptitude and diagnostic skills required to provide product/customer support.
General knowledge of heavy truck braking, steering, transmissions, and electrical systems
Extensive experience in public speaking and product training
Excellent communication at all levels
Ability to work effectively under minimum supervision
PC skills (Microsoft Office)
Must be able to travel domestically & internationally
Why you should choose ZF?
A supportive collaborative team environment
Annual Incentive Plan
Paid Vacation
401k Plan
Health Care Benefits
Paid Holidays
A strong diversity culture
Supportive Employee Groups and community outreach activities
Be part of our ZF team as Technical Field Trainer - US and apply now!
Contact
Kyle Nader
+1 734 855 2753
DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
Find out how we work at ZF:
