Job Description
Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!
Do you want to advance your career with the world's first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
NetSuite is a place where you can build your career and have fun while doing so! We're invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you're ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.
United States and Canada locations are flexible.
Level and title commensurate with experience.
Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology. With over one thousand Customers worldwide already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!
As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
Career Level - IC4
Responsibilities
Responsibilities include:
Leads the identification and documentation of customer's NetSuite value gaps leveraging our proprietary SuiteReview methodology
Leads driving the approach to remediate gaps, and consensus with the Customer of same
Work with customers to remediate highest priority gaps
Architect and build out solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
Define detailed functional requirements for automations and integrations to NetSuite
Perform quality reviews of deliverables developed by other team members
Mentor Junior Resources in product functionality and consulting methods to improve their abilities
Continue to increase product knowledge and pursue relevant certifications
Collaboration with other ACS teams, including TS, Point-of-sale (POS), Commerce, OpenAir, and Premier and/or Platinum Support
Follow essential internal business processes aligned toward delighting our Customers
Preferred Qualifications include:
6+ years of overall relevant domain experience in one or more of NetSuite's vertical markets (e.g. Consumer Products, Warehouse Distribution, Manufacturing, Retail)
Expert NetSuite ERP Financials functional solution implementation and/or administration experience - though competing ERP offerings may be considered.
2+ years of external consulting role experience with sustained C-suite interactions OR similar internal project experience in both leadership and execution
Experience with defining requirements for complex customizations and integrations
Strong communication skills
Ability to evolve Customer business processes based on leading practices
Passion for driving Customer satisfaction
Finance and/or Accounting professional and/or Manufacturing Supply Chain knowledge (WIP & Routing, Advanced Manufacturing, BOM and Work Order, among others) required.
NetSuite ERP Consultant or other relevant certifications a plus
Travel Requirement:
- Modest to moderate, as appropriate
Analyzes business needs to help ensure Oracle solution meets the customer's objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
Canada: Hiring Range from $88,100 to $192,000 CAD per annum
US: Hiring Range: from $88,500 to $199,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation a
