IT Site Support Specialist
Requisition ID: 40382
Job Location(s):
Blackman Township, MI, US
Job Description
Deliver world-class IT service and support to the employees of Danfoss independent of region, country, or site. Ensure end-user satisfaction and business operation by delivering full, end-to-end resolution of incidents and requests. Provide technical support for Danfoss office and manufacturing environments via phone, email, chat, or in-person.
This position is located onsite at our facility in Jackson, Michigan. There is no relocation or visa sponsorship for this position.
Job Responsibilities
Key Tasks & Responsibilities:
Receive, register, and work on user requisitions by Phone, Email, and other channels acting as second-line support.
Responsibility for administrating users, systems, and user rights by Danfoss Standards.
Work and follow up on Incidents, Service Requests, Problems, and other tasks that may be assigned
Advise, guide, and/or instruct users in the usage of products, systems, and technology (software & hardware)
Ensure proper escalation and handover of cases from the second line to the correct expert (third line).
Provide general local on-site and hands-on IT support at our facility, assisting in resolving IT infrastructure incidents.
Identify errors and use root cause analysis to deliver high-quality IT solutions, create high-quality documentation of systems, processes, and error resolutions
Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security
Success Criteria:
Achieve goals/targets defined as IT KPIs and Global Service Desk KPIs
Resolve Incidents, Service Requests, and other tasks within their deadlines.
Good relationships with business partners and co-workers.
Show strong performance and development in all planned objectives
Background & Skills
Education and Experience
- 2-year degree in IT related field (required)
OR
Required Competencies:
Exceptional Service and Customer Mindset
Problem Solver / Good troubleshooting skills
Good communication skills
Ability to work in a global and ever-changing environment
Able to work independently but also a good team player
Self-driven and able to take ownership of tasks and see them through to completion
In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts
Knowledge and experience in ITIL
Technical experience supporting users globally in second-line support.
Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office, and Outlook in a Microsoft Exchange environment, Teams, Cisco Unified Communications, Mobile Management solutions, network connectivity, and infrastructure.
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all the requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or Danfoss as an organization.
Employee Benefits
We are excited to offer you the following benefits with your employment:
Bonus system
Paid vacation
Flexible working hours
Personal Insurance
Opportunity to join Employee Resource Groups
State-of-the-art virtual work environment
Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss - Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
