Job Details

Job Description

This is a clerical position that supports the department management team.  This position is responsible for processing parts and service phone calls, data entry/retrieval and analyzing various reports, and other administrative functions as needed.  This position must have excellent written and verbal communication skills.

Job Description

This is a clerical position that supports the department management team.  This position is responsible for processing parts and service phone calls, data entry/retrieval and analyzing various reports, and other administrative functions as needed.  This position must have excellent written and verbal communication skills.

Role and Responsibilities

·        Responsible for processing incoming phone calls to ensure the caller speaks with the best available staff member who can assist them with their parts, service, or warranty issue.

·        Responsible maintaining a high level of customer service and support

·        Responsible for communicating with parts, service, warehouse, and warranty staff any dealer and/or customer issues

·        Responsible for processing orders and data as assigned by department manager 

Essential Job Functions

·        Processing phone calls

·        Data Entry

·        Sitting for extended period of time

·        Able to lift minimum of 20lbs

Qualifications and Education Requirements

·        High School or equivalent

·        Computer proficiency in Microsoft Office Suite

·        Experience in customer service

·        Strong written and verbal communication skills

Preferred Skills

·        Familiarity with the application of and processes for Bandit system like AccountMate, InfoTrack, etc.

·        Attention to detail

·        Exceptional organization skills