Position Title:
Ticket Sales Coordinator
Function:
Revenue
Status (E/NE, FT/PT) :
Non-Exempt, Full-Time
Reports to:
Sr. Director, Group Sales
Summary
Are you interested in joining a team of go-getters dedicated to serving and uplifting the community? Join Detroit Pistons team and our mission to empower!
Here at the Detroit Pistons, we are focused on equality for all. We work collaboratively to foster a diverse and inclusive work environment that celebrates our differences while driving innovation and equity. Creating impactful experiences on and off the court is what we do - and ensuring that everyone has a voice is how we do it.
As a Ticket Sales Coordinator, you will support the Business Development, Group Sales, Inside Sales, Member Services, & Premium teams and respective managers with both in office and game night responsibilities. In this role, you will assist with and facilitate sales- related events and promotions (including group sales initiatives and theme nights), group sales and ticket sales marketing collateral, staff outings and meetings, and interdepartmental communication and operations.
We are seeking for a team member with a positive upbeat attitude that can connect with a diverse population!
What you’ll be doing :
- Assist with the development, planning and execution of Group Sales nights/events and group ticket packages
- Developing, Selling, and Facilitating pregame, in-game, and postgame group sales events and fan experiences+ assisting group sales department in greeting guests, escorting groups on court, etc.
- Assist Marketing and Membership Engagement with crafting and executing pregame, in game, or postgame sales events and initiatives
- Lead and implement group leader receptions and new business development prospecting events; develop RSVP process, invites, client confirmations, and assist with registration and check-ins at special events
- Lead and communicate the FEP Calendar amongst Ticket Sales and across Game Operations, Marketing, Community Relations, and Guest Relations/Operations
- Coordinate or assist in new business, premium, and membership-related direct mail and email campaigns
- Lead all aspects of autographed inventory allotted for each of the teams; place requests for delivery as needed. Also develop and order sales items (client gifts, group sales items, giveaways, etc.)
- Assist in maintaining budgetary updates and purchase orders for each team; supervise staff relations, prospecting, event costs, and giveaway item spends accordingly
- Assist in presenting, facilitating, and compiling results of sales contests
- Regularly attend Inside Sales, Business Development, Member Services, Group Sales, Premium, and Management team meetings as needed
- Serve as liaison between Ticket Sales and Creative, Community Relations, Operations, and OEI Events/Operations; bridge communication
- Develop and manage the Group Sales School Assembly Program and all related duties (develop collateral, book/track schools, book/track Hooper, Coach Aaron, etc.)
- Assist with staffing and preparing the Group Sales and Ticket Sales Kiosks on game days
- Build and communicate Group Sales and comprehensive Ticket Sales Game day synopsis and various sales reports; ensure OEI is prepared with all necessary details to staff and implement sales-related events
- Assist with updating and building sales content for the Group Sales Webpage on Pistons.com -provide continuous updates and materials for upcoming group sales events to share on Pistons.com & social platforms
- Run group sales fundraising check process and all purchase orders
- Coordinate ordering and delivery of all needed items (t-shirts for fan experiences, giveaway items, items included in packages, member gifts, etc.)
- Other duties as deemed necessary or as directed by the Ticket Sales Leadership Team
What we’re looking for:
- Bachelor’s degree or equivalent required
- 1 to 3 years of sports industry experience preferred
- Proficient with MS Word, Excel, Power Point, and Adobe
- Administrative experience and/or Group Sales / Ticket Sales experience is valued, but not required
- Ability to work nights/weekends/holidays/flexible schedule
- Excellent communication, networking and writing skills required
- Must demonstrate a high degree of motivation, time management, attention to detail and organization skills
- Able to write creatively and present ideas in a clear and concise manner
- Can handle multiple projects, multi-task, and see projects through to completion
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
