Description
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DMC Harper University Hospital has distinguished itself in surgery and medicine and is known for its clinical expertise and innovative research. A specialty referral hospital, Harper has established Centers of Excellence in neurosciences, bariatric surgery, vascular services, multidisciplinary cardiovascular services, hypertension, stroke prevention and heart failure.
Summary Description Reporting to the Chief Nursing Officer DMC Main Campus assumes system management responsibility for multiple (2 or more) services, functions, or processes within the assigned specialty area. Specialty nursing areas include:
• Behavioral Health
• Medical/Surgical
• Perioperative
• Women’s Services
• Critical Care
• Emergency Services
• Adult Central Campus
The position is broad in scope and functions within a matrix reporting structure. The role includes programmatic responsibilities in Nursing and Operations. Works in collaboration with the DMC Chief Nursing Officer Council from a strategic planning aspect, and develops, monitors and revises functional processes as needed. Coordinates a cohesive approach to executing clinical strategies and patient care across the DMC organization, including performance excellence and quality outcomes. Translates data into practice.
Works collaboratively with clinical leadership to standardize nursing practice to deliver high quality clinical care, incorporating research and teaching activities. Cultivates and maintains professional relationships with primary customers of the clinical area(s) including medical directors, physicians, physician groups and patients to enhance customer service and to positively impact core clinical measures. Develops, implements, monitors and evaluates systems/initiatives/programs to facilitate performance/quality improvements in keeping with strategic objectives and regulatory requirements. Implements rapid quality improvement interventions and Lean methodologies. Understands the benefits of standardization and how to drive its implantation through the service line to improve quality, efficiency, patient, staff and physician satisfaction.
Approves procedures/protocols and/or seeks other departmental approvals, as appropriate. Develops, monitors and revises functional processes. Provides input into the development and revision of organizational structure for function or service. Approves personnel actions, such as hires, fires and disciplines. Ensures the timely completion of performance appraisals. This influence is limited to the site level. Specifically, the position identifies the need for policy development and/or revision, defines policies in collaboration with higher-level management input, goals and objectives. In collaboration with the executive senior leadership team and in cooperation with others in the hospital and DMC System, assists in developing and implementing current to intermediate goals and measures for areas of responsibility. Measures and assesses performance. As requested, assists in long-range goal development. Develops and monitors budget for areas. Coordinates a cohesive approach to clinical strategies and patient care across the DMC organization including performance excellence and quality outcomes. Monitors activities for and ensures compliance with laws, government regulations, Joint Commission requirements and DMC policies.
Key Responsibilities in alignment with Nursing Practice (AONE Core Competencies):*Adapted from the American Organization of Nurse Executive (AONE) Nurse Executive Competencies
Retaining great people at the facility• Collaborates with human resources and other team members to select, on-board, orient, and provide coaching for direct reports.
• Collaborates with related team members to promote a safe work environment that is based on a zero tolerance for sexual harassment, workplace violence and verbal and physical abuse
• Participates in workforce planning to ensure an adequate and competent workforce
Communication and Relationship Building• Effectively communicates with all internal and external constituents, including staff, colleagues, and physicians
• Manages organizational relationships in a manner which builds mutual trust and respect. Builds trusting and collaborative relationships
• Addresses and manages conflict in a constructive and productive manner
• Gives timely feedback and reinforces positive behaviors
Leadership Influence• Creates and communicates a compelling shared vision
• Develops effective strategies for addressing organizational priorities
• Develops, communicates and monitors performance expectations
• Formulates objectives, goals, and specific strategies related to the organization’s mission and vision
• Develops and maintains positive relationship with physicians and other practitioners
• Demonstrates effective change management, able to serve as an organizational change agent
• Coaches and mentors aspiring nurse leaders
Diversity• Creates an environment which recognizes and values diversity
• Designs strategies that address the unique needs of a diverse workforce, patient population, and community
Shared decision-making / Shared Leadership• Engages staff and others in decision-making
• Promotes decisions that are patient-centered
• Promotes systems thinking as a value in the nursing organization
• Considers the impact of nursing decisions on the health care organization as a whole
Clinic
