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IT Desktop Technician II
Job Code Number
240114055
Job Description
We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.
We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense, and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.
Job Summary:
This position will provide Level 1 and Level 2 support, Level 1 is provided via a Help Desk, Level Two support can be in the IT Office or at the user’s location. Technician needs to be able to install and configure new hardware and software and provide technical support to users and customers. This role is also expected to excel in installing and configuring new hardware and software, all while taking a proactive approach to process improvement to provide advanced technical support to users and customers.
As IT Desktop Technician II, you will- Provide Level 1 Help Desk Support to the organization, including the analysis of support requests and the development of strategies for reducing recurring issues
- Provide Level 2 support for computers and workstations, implementing best practices to streamline service delivery and reduce downtime
- Provide installation and configuration of new hardware and software, identifying opportunities to standardize procedures for increased efficiency
- Implement and manage corporate standard software configurations, continually assessing software needs, licensing, and updates for process enhancements
- Offer expert-level hardware support for standard computer equipment, including printers and scanners, and proactively assess hardware life cycle to optimize replacement schedules and minimize disruptions
- Provide advanced technical support to users and customers, both remotely and on-site, with a particular focus on computer and software issues. Analyze recurring issues and develop proactive solutions
Minimum qualifications to be considered:- Bachelors degree or 5 years of experience of Desktop Support in a Windows environment
- Be able to answer calls from users and troubleshoot issues
- Must be able to work with a log tracking system to route logs to the proper support group
- Must be experienced in installation and troubleshooting of all currently supported Windows operating systems including 10 and 11 Pro versions
- Must be experienced in installation and troubleshooting all currently supported versions of Microsoft Office
- Must have proven experience in researching and interpreting technical documentation
- Must have strong written and verbal communication skills
Organization Profile
Description:
AUTOMOTIVE ENGINEERING SERV.
