Department:Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
*** For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Michigan***
***For external applicants only: Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or in-person and not selected for the Customer Service Agent position at DTW within the last 12 months.
Pay & Benefits:
Pay of $19.06 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums
Benefits you'll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
*Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan - when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
*Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
*Explore more Benefits you'll love: https://careers.southwestair.com/benefits
Job Summary
The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer ServiceAgents extend Hospitality to Southwest's Customers at the ticket counter, baggage service office, and gate area. Customer ServiceAgents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers' trip. They're friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Check out what a day as a Customer ServiceAgent is like: swa.is/DayWithCSA
Additional details:
This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determinedin accordance with a seniority-based bidding process.
New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available.
Learn more about becoming a Customer ServiceAgent and the FAQs: careers.southwestair.com/customer-service-agents.
We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Provides friendly service to and maintains positive relationships with all internal and external Customers
Works in a cooperative spirit to ensure the success of our Company
Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
Completes forms and reports as required by the Company
Writes irregularity and complaint reports as required
Duties may vary due to the size and organization of the station
Must be able to meet any physical ability requirements listed on this description
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
Ability to work well with others as part of a team, meet the public, and work under stressful situations
Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation... For full info follow application link.
Southwest Airlines is an Equal Opportunity Employer.
