This role is responsible for effectively managing and administrating the operations team for Delta's brand-new world-class Detroi. This position is a key leader on the Account core team responsible for ensuring quality delivery of Facility Management Operations while supporting the Project Management and Occupancy Planning functions. This individual will partner with Delta and additional service providers to maintain airport operations, overseeing a range of integrated facility management services supporting airport operations, ensuring all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction initiatives, and service improvements and introduction of best practices and innovations.
Responsibilities
Relationship Management
Maintain high client, customer, and user satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys.
Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality.
Drive superior performance through excellent people management
Interface and develop relationships with peers in other regions and functions to ensure consistent delivery of global initiatives and practices
Manage the performance and outcomes of assigned staff reporting to the position.
Compliance
Achieve contractual requirements and account annual goals, including but not limited to work order management metrics and all contractual KPI goals.
Provide overall facility services per accounts' standard processes and procedures, including applying policies and programs and coordinating information.
Ensure compliance with portfolio-wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner.
Process Management
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography.
Deliver regional/site/SBG operational budgets, including delivering contractual savings targets, measured by achieving annual budget targets and monthly/quarterly budget adherence targets as prescribed.
Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts' owned premises.
Ensure understanding of contract requirements across the organization.
People Management
Responsible for overall team management, staff development, and planning. Execute staff succession and growth plans.
Involved in the compensation planning process.
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress.
Additional Responsibilities & Skills
Strong leadership and relationship-building skills
Strong interpersonal skills and problem-solving ability
Excellent verbal/written communication and presentation skills
Proven record of providing excellent internal and external customer service
Knowledge of standard business and accounting practices
Knowledge of Excel and ability to analyze data
Ability to be on-site five days a week.
Any and all other duties and tasks assigned.
Qualifications
Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
Minimum of 8-10 years facility management experience including knowledge of building systems and mechanical/electrical systems, architectural maintenance, and instrumentation/automation
Proficient in Word, Excel and other Microsoft Office Suite programs
Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal and supervisory skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail oriented
Success working with subcontractors/vendors supporting mutual safety objectives
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
