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Manager, Ferris Outfitters & Wink ProShop

Job Code Number

239394316

Job Description

Position Title:

Manager, Ferris Outfitters & Wink ProShop

Location:

Big Rapids (Main Campus)

Department:

52100 - Bookstore

Advertised Salary:

$50,000-$60,000 plus a comprehensive benefits package

FLSA:

Exempt

Temporary/Continuing:

Continuing

Part-Time/Full-Time:

Full-Time

Union Group:

N/A

Term of Position:

12 Month

At Will/Just Cause:

Just Cause

Summary of Position:

The Ferris Outfitters Manager ensures store operations support and facilitates the academic mission of the University. The manager is responsible for planning, organizing and directing daily store activities, supervising store staff, and interacting with key campus contacts for both Ferris Outfitters and the Wink ProShop. Responsibilities also include merchandise buying and communicating information to campus administration regarding progress toward goals and critical issues impacting students, operations and revenues.

Position Type:

Staff

Required Education:

Bachelor’s degree in business, merchandising or retail-related field or an equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities. Equivalency for education is two years of works experience equals one year of education.

Required Work Experience:

At least three years of progressive management-level experience in a retail environment.

Required Licenses and Certifications:

Physical Demands:

Office Environment
Bending
Carrying
Moving
Sitting
Twisting
Climbing
Driving
Lifting
Pulling/Pushing
Standing

Additional Education/Experiences to be Considered:

Essential Duties/Responsibilities:

Responsible for promoting excellent campus relations and client satisfaction and meeting the needs of the campus efficiently and effectively.

Monitor sales, inventory, and other financial performance goals against budget, prior history, and other benchmarks, including monthly financial reporting. Complete monthly billing and journal entries.

Ensure proper use of POS and inventory management systems to maintain accurate inventory, using proper receiving, invoice payment, accounts receivable, and customer sales processes, including managing e-commerce order activity.

Promote safety and security of people and inventory or other assets through effective loss prevention techniques, minimizing inventory shrinkage or other losses.

Assist with development of annual financial projections for store based upon history, trend analysis, and operational goals.

Responsible for store operations including, coordinating store hours with campus, store opening and closing, and daily reconciliation of cash, bank deposits, and other forms of payment. Work closely with FSU Athletics regarding games and operation times to set Wink ProShop operating hours.

In cooperation with Human Resources, assist with interviews, selection, and training of new employees.

Ensure employee compliance with established policies, procedures, and best practices.

Assess staff training needs and recommends training accordingly.

In cooperation with Human Resources, evaluate performance, recommend and administer corrective action. Conduct performance reviews for all store staff.

Carry out responsibilities in accordance with University policies and applicable laws.

Report directly to the Executive Director for Auxiliary Enterprises.

Supervise all full-time, part-time and student staff in the assigned campus store. Determine employee work schedules and assignments to ensure efficient store operations and achieve financial targets.
Ensure excellent customer service through the development and revision of store policies and procedures. Resolve customer complaints and issues.

Proactively influence merchandise assortment, identifying collaborative partnership opportunities on campus, analyzing customer and campus needs, source and purchase merchandise, and coordinating timely feedback with merchandise sourcing resources.

Oversee the administration of the textbook and course material ordering program offered in partnership with the contracted online textbook partner.

Provide flexible, responsive, and high-quality service to all students, staff and community members, and seek continual improvement of current practices and procedures.

Organization Profile

Employer Name:

Ferris State University

Address:

420 Oak Street

Address Line 2:

Prakken 150

City:

Big Rapids

State/Province/Region:

Zip/Postal Code:

49307

Description:

EDUCATION

Job Summary

Organization

Ferris State University

Location

Big Rapids, MI 49307

Job Code Number

239394316

Positions Available

Expiration Date

9/18/2024

O*NET Code

11-1021.00

O*NET Occupation

General and Operations Managers

Education Level

Associates Degree

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Manager, Ferris Outfitters & Wink ProShop

Organization Profile

Job Summary

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