**24/7 Operations with flexible scheduling**
Import Agent, Farrow, 600 Fort, Suite 100, Port Huron, MI 48060
Position Summary:
This position is responsible for completing Customs clearance documentation and processing import documentation.
This individual will act as a regular liaison with customers, other internal teams/departments, and Customs and/or PGA personnel and will ensure that all entries are released, classified, and billed accurately according to Farrow service standards.
In addition, this position will assist junior customs release staff with training and the completion of complex releases.
Key Responsibilities:
- Receive and review documents for completeness (e.g. date, description, value) ensuring that all necessary documents have been received for processing. Determine account number, ETA and confirm all associated information is available to process shipments. Enter required information into database system to produce entry.
- Contact clients, branches or other brokers if additional documents or information is required
- Respond to calls and questions from internal and external sources. Trace shipments and set up pre-arrivals at Customs
- Respond to calls & questions from internal and external stakeholders
- May assist with training new employees.
- Perform other duties such as sorting, matching and stapling documents, printing, faxing, scanning and other functions as assigned
- Process entries involving PGAs to include uploading ITACS and DIS documents Education and Experience
Competencies/Working Skills & Attributes:
- Demonstrated ability to consistently release complex entries and solve problems with minimal assistance
- Demonstrated ability in completing a variety of entry types and processes
- Excellent attention to detail
- Tactful and dependable
- Fast and accurate keyboarding and mousing skills
- Strong communication skills; must be able to read, write and speak English fluently
- Strong interpersonal skills; able to work independently as well as part of a team •
- Able to multitask and keep track of priorities and ETA’s
- Able to perform basic mathematical calculations
- Demonstrated ability with standard business applications (e.g. MS Office, email, internet) and standard office equipment (e.g. computer, fax, photocopier, scanner, telephone, etc.)
Working Conditions, Mental Effort & Physical Requirements:
- Accuracy is required when entering appropriate data, adding figures and reconciling documents
- Concentration is required in balancing several tasks at one time
- Repetitive keyboarding/mousing; generally, more than 6 hours per day
- Able to prioritize tasks in a fast-paced, multitasking environment
- Sitting at a desk for prolonged periods (up to ½ hour – 1 hour at a time) for more than 6 hours per day
- Ability to focus on computer screen/and or written materials for extended periods.
- Ability to work under deadlines and related stresses
- Must work some statutory holidays
- May be required to work off shifts to assist with coverage or as part of their regular shift. (Note: Some locations operate 24-7)
- Clean, non-hazardous office environment
Requirements:
High school diploma, continued education or related experience
Brokerage experience preferred; 2 years industry experience
Shift Schedule/Available Shifts:
We're hiring for multiple full-time shifts including days, evenings, midnights, and weekends! Please indicate availability when applying.
24/7 Operaations with flexible scheduling
