Date Posted: 07/23/2024
Hiring Organization: Rose International
Position Number: 468013
Job Title: Technical Support
Job Location: Detroit, MI, USA, 48207
Work Model: Onsite
Employment Type: Temporary
Estimated Duration (In months): 11
Min Hourly Rate($): 23.00
Max Hourly Rate($): 25.00
Must Have Skills/Attributes: Asset Management, Business Analysis, Deployment, Microsoft Office, Scheduling, SharePoint
Required Skills & Years of Experience:
• Associate’s degree in information technology, Business Administration, or a related field.
• Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting.
• 3+ Years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment.
• Experience with Apple, HP, and Dell products preferred.
• Must demonstrate proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint.
• Strong organizational skills and the ability to manage multiple tasks simultaneously. High attention to detail and commitment to quality.
• Excellent communication and interpersonal skills to interact with various stakeholders.
• Familiarity with ITSM tools and database management.
• Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance.
• Must own reliable transportation and a valid driver’s license for asset pick-up or deliveries as needed.
Essential Functions:
• Support each phase of the asset lifecycle for technology devices within the district, from acquisition and deployment to maintenance and disposal, ensuring accuracy and efficiency.
• Assist with coordination of technology deployment of devices to district locations, including scheduling timely delivery of devices to schools.
• Conduct new hire orientation and/or best practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology.
• Support warehouse upkeep and maintenance of warehouse/vault, including the staging and labeling of bays and shelves, to support organizational efficiency and accessibility.
• Provide best-in-class service experience by addressing concerns and inquiries timely and accurately.
• Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in the deployment and management processes.
• Maintain accurate and up-to-date records of all devices, including incoming technology orders, confirming receipt of assets, managing partial orders with vendors, and updating district inventory.
• Troubleshoot and resolve order, warranty, or delivery issues with colleagues, vendors and carriers.
• Assist with coordination and scheduling of physical inventory or technology audits, including providing up-to-date inventory data such as lost and stolen or damaged device reports or targeted inventory reporting.
• Manage stock inventory tightly to ensure items are readily available for deployment.
• Strictly follow all warehouse guidelines for safety as well as ensure assets are organized and stored securely daily.
• Collaborate with other teams to ensure coordination and timely completion of projects/tasks, assist with special projects, and resolve incidents related to asset management.
• Demonstrate professionalism, courtesy, and empathy through customer service while working with all stakeholders; exemplify and model the core values of the in all interactions.
• Other duties as assigned by Supervisor.
Description:
Client is looking for: Technical Support - Asset Management Specialist
As a key member of the Client team, the Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices, from initial receipt to final disposal, while maintaining a well- organized warehouse environment. The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity, ensuring quality assurance, fulfilling service level expectations, and delivering best-in-class service experiences to all stakeholders.
**Only those lawfully authorized to work in the designated country associated with the position will be considered.**
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).