Job Details

The City of Escanaba is seeking applicants for the full-time position of Serviceman in the Utility Department. Starting pay is $20.94 per hour. Applicants must have a high school diploma or equivalent; valid Michigan Driver’s License; be able to walk three (3) to eight (8) miles per day, at a hurried pace, in all weather conditions, including rain, snow, cold, heat, etc.; utilize hand held meter reading equipment; inspect meters for leaks; assist Utility office staff, as needed; and more. Residency within 20 radius miles of the Escanaba City limits is required. 

Classification: Hourly, Non-Exempt
Department: Utility
Union: Teamsters 406 Clerical Unit

ESSENTIAL DUTIES AND RESPONSIBILITIES
An employee in this position may be called upon to do any or all of the following essential duties: (These examples do not include all of the duties which the employee may be expected to perform).
• Accurately read and record Electric, Water/ Wastewater, or other utility meters at residential,
commercial and industrial locations.
• Ensure meter readings are conducted on a timely schedule.
• Entering readings into handheld devices or logbooks while ensuring data is accurate and freefrom errors. The Serviceman is responsible for reporting any inconsistencies or anomalies in meter readings.
• Must be proficient with computer skills as report generation is required.
• Checking meters for any signs of tampering, damage, or malfunction.
• Report any irregularities, such as broken seals, leaks or unauthorized connections.
• Ensure meters are accessible and in good working order.
• Investigate various customer complaints.
• Schedule work orders for services.
• Perform cross-connection inspections and prepare and record related reports.
• Investigate instances of stopped or problem water meters.
• Troubleshoot and/or replace problem water meter installations.
• Perform routine water meter sets, removes and rotations.
• Run departmental errands including pick-ups and deliveries when requested.
• Take meter readings for transfers and final billings.
• Deliver non-payment notifications for Electric and Water/Wastewater
• Perform non-payment water disconnects and reconnects.
• Once meter reader duties are completed for the day, it’s a requirement to fill in for the Utility Department as directed. This includes answering phone calls and assisting customers in person with inquiries about the meter reading process, providing basic information about utility usage, and addressing billing inquiries.
• Excellent customer service skills are essential for interacting with customers.
• Perform additional tasks and responsibilities as assigned

REQUIRED MINIMUM QUALIFICATIONS
The position requires a high school diploma and post-secondary formal technical training, and/or job-related training, to include knowledge of the fundamentals of electricity and water distribution systems. Candidates should have a strong understanding of Michigan plumbing codes, particularly as they relate to cross connections. The Serviceman shall always maintain a valid Michigan driver’s license and must be insurable on City vehicle policies.