Provide production support and service restoration for campus enterprise networks including in-building and wireless networks. Operate, configure, and maintain Cisco network routers/switches. Configure and troubleshoot Cisco network equipment in an IP (Internet Protocol) environment. Operate, configure, and maintain Cisco ASA firewalls using Cisco IOS technologies. Support and collaborate with team members and other technical staff including project managers, network engineers, and other ITS and on-campus technical support teams to provide high quality service to users. Assist in analyzing, planning, and implementing proactive maintenance, including backup and recovery strategies as well as software patches and upgrades. Monitor networks for availability, error conditions, adequate space allocations, backup integrity, and performance. Perform capacity analysis. Ensure that circuits and equipment are adequately sized. Monitor trends and patterns to ensure sufficient resources are proactively allocated before impacting operations. Assist in developing strategies to effectively perform root-cause analysis of problems, poor performance, and error conditions. Develop effective relationships with vendor support to troubleshoot and resolve problems. Basic work schedule 8 a.m. to 5 p.m., 40 hours per week. Position requires a maximum of one week per month with “on-call” responsibilities to address emergencies. Staff members required to restrict their whereabouts and activities in order to be available for return to work to meet emergencies shall receive “on-call” compensation.
