Senior Administrative Aide
Apply now (https://secure.dc4.pageuppeople.com/apply/1021/gateway/default.aspx?c=apply&lJobID=493642&lJobSourceTypeID=796&sLanguage=en-us) Job No: 24186
Department: Merchandising Operations
Work Type: Union
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Marketing/Communications, Office/Clerical Support
Department: Merchandising Operations
Job Description Summary
This position assists in overseeing the training and scheduling of student staff at Michigan Tech's Campus Store and University Images, serving as part of a team dedicated to customer service. By creating comprehensive training programs and identifying development needs, the role ensures that all department employees meet best practice guidelines and uphold the university's brand values. Additionally, responsibilities include assisting students and customers, mentoring and coaching student employees, and maintaining procedure documentation. Through these efforts, the position contributes to the department's goal of delivering exceptional customer service, maintaining operational efficiency, and fostering a culture of continuous improvement.
Essential Duties & Responsibilities (other duties may be assigned)
Supervise and collaborate training and scheduling of all student staff, store staff, and temporary employees on sales floor processes, cash registers, point of sale operations, daily restocking procedures, creating/receiving transfers, and other day to day processes
Prepare onboarding training for new employees and refresher training for returning employees; update and maintain employee handbook
Conduct surveys to judge how programs are received and if changes are appropriate; plan and execute employee education based on survey results and as needed to ensure all employees meet best practice guidelines and standard operating procedures
Identify potential employee training topics through active monitoring and engagement. Communicate with managers to map out development plans; create, organize, prepare, and engage in monthly training sessions
Develop, monitor, and communicate monthly student employee work schedules for the Campus Store and University Images; document all scheduling processes, create/update standard operating procedures of all store functions and job duties, and compile in manual
Drive University and Department brand values and philosophy through all training and development activities. Maintain a database of all training materials, to include annual safety training; produce required reports and annual renewal reminders
Assist with sales month close and with year end inventory process
Provide daily student employee mentoring and coaching
Greet and assist customers, respond to questions, and provide outstanding customer service to a diverse population of customers through mail, email, telephone, and in-person transactions
Open and close store and cash registers using point of sale system and assist with daily verification of sales, to include investigating and resolving discrepancies in reconciliation of payment tenders. Operate cash registers, manage financial transactions, and balance cash drawers (transaction types include scholarships, tuition, department charges, refunds, etc.)
Perform merchandising financial processes as necessary including but not limited to reporting financial aid sales, verifying and adding indexes to the merchandising specific inter account bills, verifying gift card activations, and requesting cash bags from Cash Hub
Assist with bi-weekly payroll process and all related paperwork for hiring staff, temporary staff and students. Verify web time entry for Campus Store and University Images as proxy approver when needed
Occasionally verify student ID cards for tuition charges and enable in CS Gold when needed
Maintain security of confidential information
Occasionally work irregular hours, including evenings, weekends, and holidays as required
Assist with special projects related to store operations
Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in university continuous improvement initiatives
Apply safety-related knowledge, skills, and practices to everyday work
Other duties as assigned
Required Education, Certifications, Licensures (minimum requirements)
Required Experience (minimum requirements)
Minimum of five years retail experience
Minimum of five years office/clerical experience
Advanced computing experience
Desirable Education and/or Experience
Bachelor's degree in business, education, related field, or five years of equivalent experience
Minimum of two years college retail experience
Experience working with Gmail and Google Suite, specifically calendar and sheets
Experience working with WinPrism/PrismCore, WPAdmin, Banner, CSGold, Canvas, and other university-related software
Proven work experience as a scheduling coordinator, training coordinator, or similar role
Required Knowledge, Skills, and/or Abilities (minimum requirements)
Ability to convey complex information in an understandable way
Proficiency with Microsoft Office
Excellent interpersonal and observation skills
Minimum of three years basic computing skills
Ability to operate basic office equipment to include personal computer, photocopy machine, printer, scanner, fax machine, and calculator.
Excellent communication skills
Desirable Knowledge, Skills, and/or Abilities
Excellent planning and time management skills
Extensive knowledge of various teaching methods
Ability to perform more than one task at a time and solve problems quickly
Ability to keep stakeholders informed of schedule changes and to answer queries
Demonstrated success in, or potential future contributions to, working with persons from diverse backgrounds, creating a sense of belonging, and fostering a fair, objective, welcoming place to work for persons with a wide variety of personal characteristics and viewpoints.
Work Environment and/or Physical Demands
Required Training and Other Conditions of Employment
Every employee at Michigan Technological University will receive the following 4 required trainings; additional training may be required by the department.
Required University Training:
Employee Safety Overview
Anti-Harassment, Discrimination, Retaliation Training
Annual Data Security Training
Annual Title IX Training
Background Check:
Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.
Other Conditions of Employment:
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.
Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities
Full-Time Equivalent (FTE) % (1=100%)
100%
FLSA Status
Non-Exempt
Appointment Term
12 months
Shift
1st Shift
Pay Rate/Salary
Contractual. External candidates will receive the minimum amount ($18.54/hr)
Title of Position Supervisor
Posting Type
Internal & External
Dependent on Funding
No
Special Instruct
