Muskegon Family Care is looking for 2 Clerical Support Staff to join our team. Muskegon Family Care offers a competitive benefit package including Tuition Reimbursement up to $1,500 annually, 401K with a 3% employer contribution, Weekends and holidays off.
Under the guidance of the Dental Manager and in collaboration with the Clerical Lead, the Dental Clerical Support Staff facilities the flow of patient needs and providers excellent guest services to patients, community partners, agencies and families. The Clerical Support Staff ensures that all issues are appropriately resolved or escalated.
Essential Job Duties
Performs standard work for Dental Clerical Support Staff, including but no limited to the following duties; scheduling, registration, referrals and medical records.
Responsible for utilizing Dentrix and Practice Management systems efficiently and with accuracy.
Assists patients with general information as well as directing them to the appropriate area.
Performs data entry, create various logs and complies information as needed.
Responsible for entering and updating patient demographic and insurance information.
Verifies insurance coverage utilizing several on-line verification systems.
Photo copies insurance cards and identification card as needed.
Assures that proper health maintenance and other forms are updated and/or signatures are obtained when needed.
Cancel no show appointments and make proper notation and follow up calls to reschedule.
Answer incoming calls, prioritize calls, takes accurate messages and understands the use of the telephone system.
Request and accept co-payments
Schedule patient appointments utilizing the proper time increments.
Makes reminder calls.
Scans medical record information into the electronic medical record system.
