GENERAL SUMMARY:
Under the general supervision of the Manager- Medical Affairs/Clinical Quality, coordinates all functions related to Focused Provider Practice Evaluations and Ongoing Provider Practice Evaluations for the Henry Ford Medical Group. Under an Information technology director responsible for principal business analyst, assists in the development of requirements analysis, utilizing case reviews, fit/gap analyses, and preliminary design reviews with customers. Communicates solutions, issues and risks, directly with technical management or other responsible entities, ensuring a fully integrated solution across multiple work streams.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Medical Affairs/Clinical Quality
Coordinate and support application functionality for departments, including, responding to management, add/term clinical users, request enhanced provider permissions, communicate and interact with users, manage metric thresholds, add/remove metrics from OPPE and educate/train ESR users.
Coordinates all functions related to launching and managing FPPEs and OPPEs for credentialed providers. Interact with Department leaders/personnel in support of this function.
Trouble shoot all issues of access, performance and functionality, and submit Service Now tickets/IT requests for breakdown and enhancements.
Information Technology
Subject matter expert (SME) in one or more applications' capabilities and features for users, owners, and administrators of solutions.
Keeps abreast of new Tools & Technology and functionalities across the application(s).
Assist with developing the methods and procedures required to identify whether current business goals and objectives meet organizational needs.
Analyze and document client's business requirements and processes and communicate these requirements by constructing conceptual data and process models, including data dictionaries
Collaborate with work teams, departments, system leadership, staff, other IT groups, and technology vendors to define needs and facilitate solutions.
Provide input into developing and modifying systems to meet client needs and develops business specifications to support these modifications.
Create test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated into the system design.
Assist in analyzing testing results throughout the project.
Provide support, escalation response to production problem issues/errors. Performs root cause analysis and application resolution.
Provide on call second-level escalation response for client issues and application problem tickets
Demonstrate solutions to client in a workshop setting.
Ensure proper documentation and on-time delivery of all functional artifacts and deliverables.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's degree required in any field. Information technology degree preferred.
Two (2) years of applicable experience in a healthcare setting preferred.
Minimum of one (1) year of experience in healthcare as a business analyst or data
analyst required.
Proficiency in MS Office including Excel, Word and Access.
Have experience using analytical skills to seek out, research and evaluate a variety
of solutions to provide clients with high quality, efficient business processes and
solutions that promote efficiency and enterprise-wide standardization.
- Must demonstrate the ability to mediate and bridge the relationship between
technical and business stakeholders without compromising the needs of the solution
users and the strategic goals of the organization
Additional Information
Organization: Henry Ford Hospital - Detroit Main Campus
Department: Medical Staff Office
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan's largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more athenryford.com.
Benefits
Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
