Description
Join The Hilton Garden Inn Downtown Detroit Spire Hospitality in helping create unforgettable guest experiences.
We are Redefining Hospitality with A Focus on People, Passion, and Purpose. If you are inSPIREd by building memorable experiences, have a passion for providing excellence in the things you do, and enjoy focusing on these strengths to foster long-lasting relationships, Join Us; a new journey awaits!
This role will provide outstanding Guest Services within our Housekeeping TEAM, responsible for maintaining the appearance and cleanliness of the hotel. When you join SPIRE, we ensure that you receive the support, tools, and resources for your success as well as the opportunities you need to grow as an individual and excel in your hospitality career.
Role and Responsibilities:
A Housekeeper Room Attendant is primarily responsible for being empowered to meet and maintain guest satisfaction by ensuring guests feel they have arrived at their home away from home from the moment they enter their guestroom, providing a feeling of relief and comfort.
Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests of items such as an iron, safety instructions, assistance, directions, and other amenities or information to ensure overall satisfaction and repeat business.
Ensure guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels. All associates are responsible for immediately turning in all items found to the hotel's Lost & Found Department.
Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.
Your passion for service will be reflected by the linens' cleanliness and fresh feel; this will be achieved by using company-approved cleaning agents while adhering to cleaning procedures and instructions for use. Follow all policy, procedures, and service standards and maintain proper use and cleanliness of all housekeeping equipment and closets/storage areas, report supply levels, and any non-functioning equipment to the HSK management team.
Clean guestrooms in the hotel and other areas as assigned daily. Stocking housekeeper carts with guestroom supplies, water bottles, coffee bar amenities, shampoo, conditioner, lotion, and compendium inserts, other necessary items, list not all-inclusive.
Strip beds of all bedding and use fresh/clean linen to make the beds.
Thoroughly clean bathtubs, toilets, sinks, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, and brushes.
Dust all furniture, TV, pictures, drawers, window ledges, and shelving thoroughly.
The appropriate team member will pick up soiled linens, trash, and any in-room dining trays/dishes; further instruction will be provided.
Use a daily checklist to complete projects.
Provide instruction and guidance for guest's and team member's safety in fire or other emergencies.
Report all suspicious persons or activities, hazardous conditions, etc., to Safety/Security Department.
Other duties as assigned, such as assisting other Housekeepers or Housekeeping House Attendants.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
Ability to learn and apply hazardous chemical training standards during new hire introductory period including chemical cleaning agents, operation of various industrial equipment, understand information such as safety labels and instructions.
Ability to extend arms overhead, scrub, bend, and stoop for extended periods and work in confined spaces.
Ability to lift bedspreads weighing a maximum of 40lbs.
Ability to lift, carry, push, or pull heavy loads and stand for extended periods. May require lifting boxes (toilet paper, paper towels, cleaning products) weighing up to 50lbs.
Ability to push and pull wheeled carts weighing up to 50 - 100lbs.
Ability to meet deadlines, including thoroughly cleaning a minimum of 13 rooms as specified by management.
Physical Demands /Work Environment:
The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Other Expectations:
Due to the seasonal nature of the hospitality industry, team members may be required to work varying schedules to reflect the hotel's business needs. This includes nights, weekends, and/or holidays. Regular attendance in conformance with the standards is essential to the successful performance of this position. Irregular attendance may be subject to disciplinary action up to and including severing employment. Overtime may be required due to business demand.
To ensure a safe and healthy working environment, all team members are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.
Qualifications:
Any combination of education and experience that provides the required knowledge, skills, and abilities.
Previous Housekeeper Room Attendant experience preferred.
CPR Certification required, Frist Aide training, and AED Certification preferred. Tuberculosis clearance certification (CA) required.
Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.
Benefits:
Complete benefits package including medical, dental, vision, telemedicine, 401k, paid time off, life/disability insurance,... For full info follow application link.
EEO/ Employer AA/V/D
