Job Details

Job Details
About University of Michigan Health-West

Patient Service Representative

Job Code Number

226756799

Job Description

General Summary:

Under the direction of the clinic Office Manager, the Patient Service Representative serves as the first point of contact between the clinic and patients. Essential duties include providing excellent customer service, patient registration, handling incoming and outgoing calls, scheduling appointments and assisting patients with forms. In addition, the Patient Service Representative must be highly organized and have excellent interpersonal skills. This position operates in a fast pace environment and is considered a crucial link between the patient and care team.

Additional Requirements

High school education or equivalent
Prior administrative or clerical experience in a clinical setting preferred
Knowledge of medical terminology and coding preferred
Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people
Well developed verbal and written communication skills
Strong telephone skills and etiquette
Knowledge of basic math and office procedures
Ability to work under pressure with minimal supervision
Proven flexibility and willingness to handle a variety of tasks
Basic computer knowledge and skills
Experience with computer data entry and strong typing skills

Organization Profile

Employer Name:

Metro Health Hospital

Address:

5900 Byron Center Ave SW

Address Line 2:

City:

Wyoming

State/Province/Region:

Zip/Postal Code:

49519

Description:

PATIENT CARE

Job Summary

Organization

University of Michigan Health-West View Profile

Employer Website

Location

Wyoming, Michigan 49519

Job Code Number

226756799

Positions Available

Expiration Date

9/6/2024

O*NET Code

29-2099.08

O*NET Occupation

Education Level

High School Diploma/Equivalency

Job Characteristics

Full-time

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Job Details

Patient Service Representative

Organization Profile

Job Summary

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